Job details
Job type full-time
Full job description
Community engagement associate – washington, dc
Reading partners is changing the education landscapeWe are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schoolsOur diverse and expansive volunteer base provides one-on-one tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy and confident readers in school and in lifeOur people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that worksJoin our stellar team leading the charge to deepen our impact and expand our serviceWatch this video to learn more about reading partners.
The high level:
The community engagement associate (cea) is part of an energetic team of relationship builders working together to leverage reading partners mission in the communityThe community engagement associate s main role is to support volunteer recruitment, retention, training, and celebration efforts for the regionReporting directly to the community engagement manager, the community engagement associate cultivates and manages partnerships that contribute to the overall volunteer recruitment goals for the regionThe community engagement associate leads and supports a variety of other volunteer recruitment and initiatives including event planning, community visits, outreach calls, and moreThe community engagement associate is relationship-focused, is goal-oriented, and is excited by both higher level and on-the-ground workThe timeframe for this role is 10-12 months.
What you ll do:
Each fiscal year, work collaboratively with volunteers and internal team members to contribute to the region successfully reaching or exceeding volunteer recruitment, retention, and training goals.
Serve as an ambassador for reading partners at community events and as the first point of contact for new volunteers
Lead up to three tutor orientations each week for up to 100 volunteers
Manage communication via email, phone, and in-person for each step of onboarding for volunteers
Manage a portfolio of community partners and their associated volunteers
Maintain records for volunteers and partners in the salesforce database
Each year, execute a comprehensive community engagement strategy to meet and exceed volunteer recruitment targets.
Coordinate events for tutor appreciation and engagement
Support development and execution of volunteer engagement campaigns
Support regular, ongoing tutor training
Support the dc region s ability to meet or exceed its volunteer recruitment goal of 1100+ annually
Support the region in retaining 45% of volunteers annually
Support the region in achieving a volunteer satisfaction goal of at least 95%
Other duties as needed.
How you ll do it:
Leadership & management:
Demonstrate a genuine interest in coaching, inspiring, and developing emerging professionals toward goalsDemonstrate an ability to provide clear guidance and goals, delegate, and provide growth opportunities while supporting progress along the wayBe able to recruit, hire, onboard, and deliver high-quality training to americorps members and volunteersSupport our emerging national network of community engagement staff.
Relationship development & collaboration:
Leverage existing relationships and build new transformational relationships in the communityEstablish highly collaborative cross-functional relationships, and work effectively with all internal stakeholders for both organizational fundraising and program deliveryCelebrate wins with all stakeholders.
Communication:
Externally, demonstrate the ability to genuinely promote reading partners and our mission through a variety of strategiesProvide excellent customer service to partners and volunteersHave a high level of comfort with public speaking and with crafting mass communicationsBe able to differentiate communication depending upon your audience.
Internally, set up strong systems for communication and messaging, tailor communication to audiences, and contextualize messagingDemonstrate a strong aptitude for effective communication, remotely and in person, with direct reports, school stakeholders, and other reading partners staffBe able to conduct difficult conversations with grace and ease.
Project management:
Create innovative solutions in the face of competition for resources, time, etcWith a high degree of adaptability and flexibilityAnticipate challenges and/or questions, and proactively execute solutionsUnderstand larger strategic priorities and make measurable progress against these larger goalsBe able to make quick, sound, and on-the-fly decisions that consider all stakeholdersSee the bigger picture and also drill down to smaller details to connect the dots.
About you!
You ll be successful in this role if you:
Demonstrate knowledge of the washington, dc education landscape and the broader community
Have 2+ years of progressive experience in customer service, marketing, client management, community organizing, or similar field
Have direct management experience of volunteers, interns, and/or emerging professionals
Have database management experience and high level of comfort with ms office, google apps
Have access to reliable transportation to travel within a defined geographic region on a daily basis
Have flexibility and adaptability in work style and work schedule, including some night and weekend time
Ability to work remote and independently with minimum supervision
Hold a bachelor s degree and/or equivalent prior experience
Can prove eligibility to work in the u.sLegally
Boast a deep belief in our mission
Root your work in our core values
Bonus points if you:
Have experience working in the launch phase of projects or programs
Are an americorps, peace corps, or other national service alum/alumna
What we offer:
Reading partners offers the full package – great benefits, a great place to work and the opportunity to have a glowing and growing career.
We offer a competitive salary commensurate with experienceThis is a full-time, non-exempt, hourly position, with a september 2022 end datePermanent employment is possible, contingent upon funding.
We offer a comprehensive benefits package, including medical, dental, vision, disability, life insurance, flex spending accounts, generous paid time off, commuter benefits, an employee assistance program (eap), and currently a 403(b) match option.
We offer an exciting and dynamic culture, and we commit to investing in and supporting our amazing people to grow their careers with us.
Salary starts at $19/hour.
The other things you need to know:
Travel: this position may travel regularly throughout washington, dcThis position may also involve occasional travel to reading partners national headquarters in oakland, caDuring the covid-19 pandemic travel and in-person events will be evaluated on a case by case basis.
Typical physical & mental demands: requires prolonged sitting with some bending, stooping and stretching, and eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopy, calculator and other office equipmentRequires normal range of hearing and eyesight to communicate with volunteers and staffAlso requires flexibility to readily adapt to a changing environment.
What s next?
If you re interested in joining our reading partners team, please submit the following application materials to our online job posting:
A cover letter describing your interest in reading partners and how your past experience has prepared you for this rolePlease include your salary needs.
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