About us:
Ready is an on-demand mobile health service that delivers non-emergency care directly to patientsTo accomplish this, ready sends a trained health professional, which we call a “responder,” to facilitate a telehealth visit between the patient and a licensed clinician.
With ready, patients now have access to quality care in their homes, 12 hours a day, 365 days a year, and talented individuals are provided the opportunity to work with a rapidly growing, mission-driven companyWe hope you will join us.
About the role:
We are seeking a director of clinical training and development to build a clinical learning and development strategy that ensures clinicians and responders team in a way that reliably produces outstanding clinical outcomes across all clinical products and servicesThis position will report directly to the vice president of clinical operations.
What you`ll do:
Assess, plan, develop and implement educational programs for responder and clinical staff based on needs assessments, existing and future technology applications, and other organizational goals and changes
Lead teams to develop the strategies, capabilities, systems, and processes needed to deliver bottom-line results and ensure those results will be sustained
Ensure that training supports multiple learning styles and can be deployed across multiple channels (including just in time) both in individual markets and at scale
Develop and oversee classroom, one-on-one training support for end users (responder and clinicians) in a centralized on-line learning platform and ride-along one on one in person learning strategies
Within the next year articulate a strategy, requirements and budget to support career/specialization development of our responder clinicians
Team with the technology team to ensure ready developed technology supports learning / development needs and facilitates teaming
Updates and refines training program components based on the organization and end user needs
Feed back learnings to the hr team regarding performance so ensure that new talent fills in procedural, technical or programmatic holes that exist in current staff
Partner with hr, clinical and responder operations to define roles, scope of practice, emphasizing skills development that align with staffing levels and specialization of patient needs.
Develop and directs direct reports and market-based training resources in establishing educational goals and plans regarding clinical applications for the responder and ordering clinician teamAlong with establishing and overseeing education goals, assessing and establishing one-on-one training goals for staff with educational needs may be required
Guide the development of training presentations for use with internal and external audiences
What you`ll need:
Master’s degree strongly preferred
7-10 years of clinical direct hands-on patient care experience
5+ years of work experience, preferred with experience leading front-line teams, change management, or continuous improvement
Experience with building and overseeing curriculum development
Ability to develop assessments to ascertain training needs of end users as a team (responders and clinicians) as well as individual training needs
Strong written and oral presentation and communication skills in order to effectively communicate to team members with different levels of training and skills
In-depth understanding of clinical and operational workflows in order to develop and implement workflow documentation for training in clinical software applications
Experience conducting clinical software application trainings
Experience supporting healthcare workers by providing technical support, troubleshooting and identifying opportunities for clinical information system improvements
Work independently
Work collaboratively with colleagues of various backgrounds and experience
Assist with tracking of end user attendance, course completion and testing
Builds rapport and promotes teamwork by always maintaining a professional and positive attitude in the learning environment, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles.
Ready is committed to meeting all federal and state employment requirements including i-9 complianceAs part of that commitment, the company participates in the department of homeland security`s everify systemFor more information, see here` (the word here would be a hyperlink to the attached notice)Learn more here: https://www.e-verify.gov/sites/default/files/everify/posters/ier_righttoworkposter%20eng_es.pdf.
