Job details
Salary from $15 an hour job type full-time number of hires for this role 2
Qualifications
Customer service: 1 year (required)
Full job description
The company
In recent years, advances in home search have been aimed at improving the consumer experience, but real estate agents have largely been left behind with outdated tools that are not client friendlyAs a result, clients turn to the national portals where they are completely disconnected from their agents and often lured away by competing realtors who advertise on these sitesWhat’s worse, agents have no idea which of their clients are searching for homes and what homes they are searching for.
Realscout is technology that brings real estate agents and homebuyers together to collaborate in the home-buying process, while delivering real-time analytics on buyer demand to power home sales.
The industry-best home search experience empowers agents and their clients to work together in an agent-branded portal free of ads and distractionsRealscout also provides powerful business intelligence tools and email marketing to give agents insights into client search behaviorAdditional tools deliver visibility into market demand to motivate sellers and drive pricing decisions.leading brokerages choose realscout to help their agents close more transactions and win more listings.
The job
The member success coach will be a part of the realscout member success team, which is our customer service departmentOur team’s goals are to 1) troubleshoot product bugs and work directly with our product team, 2) train our customers on how to use realscout 3) provide inbound/outbound tech support via phone and emailWe are looking to fill a tier 1 tech support position.
To start, the primary responsibilities of the coach will be to help our customers by offering assistance depending on their needsTasks include, but not limited to:
Explain to customers where/how to find and utilize self-help options
Explain how to get started (point out basic functionality)
Help with login issues
Help clients with account related issues
Perform administrative & procedural duties such as:
Document all interactions with the members in realscout’s customer database
Assign follow-up tasks for yourself and other member success teammates
Phone support
Data entry via excel
Importing client lists and alerts
Throughout the course of performing the above-mentioned tasks, the coach will be required to use software and tools for communication and documentation, such as:
Zendesk.com trouble-ticketing system
Gmail/google docs/google calendar
Electronic signature software
Microsoft excel & word
Jira bug reporting software
Slack
Zoom
Etc
Required skills & experience
The skills required to accomplish this job include:
Prior customer service experience
Prompt attention to requests/emails/tasks/phone calls
Attention to detail
Excellent communication skills, both verbal & written
Effective problem-solving skills
Upbeat, cheery & pleasant customer service attitude
Real estate experience a plus, but not required
In order to effectively perform the above-outlined tasks, 4 weeks of training will be provided.
This is a full-time (40hrs/week) position.
The team
We strive to cultivate thought diversity with candor, empathy, and respectWe welcome people of different backgrounds, abilities, and perspectivesOur team consists of veterans of residential real estate, technology start-ups, venture capital, customer service, and moreWe are aggressively transparent, communicative and analytical.
Realscout is a fully-remote company, having been so for over 3 yearsOur know-how in running a remote organization enables team members to enjoy the flexibility of remote work, while maintaining a professional, high-performance environment.
Next steps
Please submit your resume and a brief introductionIf it looks like there`s a good fit, we`ll reach out to schedule an initial 20 minute conversation for introductions and to answer your questions about realscout.
Job type: full-time
Realscout, incProvided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job type: full-time
Pay: from $15.00 per hour
Benefits:
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Paid training
Profit sharing
Vision insurance
Work from home
Schedule:
Monday to friday
Covid-19 considerations:
Realscout is a fully remote company, we have been remote for over 3 years now and are very adjusted to a work from home environment.
Experience:
Customer service: 1 year (required)
Work location:
One location
Work remotely:
Yes
Work location: one location
