Job details
Job type full-time
Full job description
Manager, brand engagement – consumer programs - remote
The manager of brand engagement is a remote based position reporting to the senior director of consumer programs and will be focused on cross-brand affiliate participation across consumer programsThe manager of brand engagement will be responsible for coordinating rollout activities across various brands, establishing timelines, protocols, and procedures to monitor and promote affiliate usage and participation across programs, and will be the consumer program’s team point of contact for brand and affiliate support.
Specific responsibilities:
Brand implementation: create and implement program promotional communications and coordinate affiliate launch and retention activities across brands’ teams.
Affiliate support: influence, inspire and manage affiliate participation in realvitalize, serving as primary point of contact for affiliate supportCoordinate affiliate and brand onboarding, offboarding and issue escalations from affiliated brokers.
Relationship management: cultivate effective relationships with affiliates, brand leaders and support staff, acting as a champion for consumer programsRaise recommendations of improvement opportunities to increase affiliate adoption and satisfaction.
Operational monitoring: establish and maintain affiliate operating guidelines and coordinate operationalization through customer service and support teams to ensure procedural complianceMitigate programmatic risks by monitoring results and proactively communicating status cross-functionally.
Skills and qualifications:
Minimum of 4 years relevant experience in operations or project management.
Positive and upbeat attitude, approaches challenges with an open mindset.
Must be a natural cultivator of relationships, able to remain positive and provide clear direction when supporting escalated issues.
Proactive, natural problem solver geared toward efficient solutioning.
Must have a proven history for utilizing a high attention to detail and accountability to implement operating procedures.
Strong organizational skills with the ability to manage multiple projects at once.
Must be able to operate well under ambiguity, have a desire to grow, and respond well to feedback.
Strong organizational skills with the ability to manage own workflow while coordinating with project teams and management on schedules, requirements, goals, and assignments as needed.
Proven ability to prioritize, perform under pressure, remain flexible with changing business needs and meet deadlines.
Must be able to operate well under ambiguity, have a desire to grow, and respond well to feedback.
Technologically proficient - familiarity with various operating systems, and ability to navigate basic computer software and hardware issues.
Strong proficiency with microsoft office suite, including teams, outlook, word, excel, powerpoint.
Excellent oral and written communication and presentation skills required.
Experience excelling in a highly matrixed environment with ability to work across multiple business units, a plus.
This position can be performed anywhere except colorado.
Remote working requires 50 mb download and 7 mb upload internet speed.
#li-kg1 #li-remote
Employment type
Full-time
Company
Realogy brokerage group
About us
Realogy holdings corp(nyse: rlgy) is the leading and most integrated provider of u.sResidential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint ventureRealogy’s diverse brand portfolio includes some of the most recognized names in real estate: better homes and gardens® real estate, century 21®, coldwell banker®, coldwell banker commercial®, corcoran®, era®, sotheby`s international realty®Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumersRealogy`s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the united states and more than 112,000 independent sales agents in 113 other countries and territories.
At realogy, diversity fuels success – for our company and for our employeesWe strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeedWe pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for resultsWe value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
Forbes 2020 best employers for diversity.
Recognized on the 2020 human rights campaign corporate equality index .
Recognized for gender diversity on our board of directors by executive women of new jersey and women’s forum of new york.
First residential real estate company to endorse the equality act and fully support h.r1447 amending the fair housing act to include lgbtq+ as protected classes.
With diversity, we succeed togetherWe hope you’ll join us.
Eeo statement
Eoe aa m/f/vet/disability
