Job details
Job type full-time
Full job description
Primary function:
To provide support to home partners of america customers and real estate agents throughout the “lease purchase program” process, via phone, email, text, and online chat support.
Major duties and responsibilities:
Act as a member of the customer solutions team for home partners of america.
Handle incoming and outgoing calls from prospective residents and real estate agents; answer questions or concerns regarding the program; approximately 75-120 calls per day.
Csr will be conversion-focused on driving registrants through the application process and ultimately into submitting homes for home partners of america to purchase.
Csr will carry a caseload of files and will follow a specific call flow, email, and text touch point cadence according to client and company policy and procedures.
Csr will troubleshoot and act as technical support, at times, using a dashboard; csr will escalate issues and/or concerns to qa when necessary.
Csr will assist in accessing several different types of leads from an electronic lead interface and will build a file for each according to the source of the lead
Csr will be responsible for managing their task list and responding to emails in a timely manner.
Csr will be required to be compliant with all event-driven follow up calls in an effort to drive conversion.
Csr will be required to achieve agreed upon sales targets and outcomes within a scheduled time frame; a monthly scorecard is provided.
Selection criteria:
College degree preferred, or 2-3 years of business experience
Highly motivated and target driven with a proven track record in sales is required
Must be able to self-motivate and stay on task while working at home
Prioritizing, time management and organizational skills is required
Computer efficient
Call center background a plus
Real estate and/or mortgage background preferred
Must possess excellent communication skills – oral and written
Advanced listening and probing skills required
Rapport building skills required
Strong planning and organizational skills, process management, and a self-starter
Embraces diversity
Adaptability to requirements of business needs
Must be able to operate well under stress
Critical dimensions:
Excellent verbal and written communication skills
Strong computer proficiency required
Ability to navigate numerous systems with ease
Multi-tasking skills
Rapport building skills
Interpersonal/influencing skills
Ability to overcome objections
Ability to prioritize workload
Attention to detail
Strong data integrity
Planning and organization skills
Commitment to teamwork and collaboration
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Employment type
Full-time
Company
Realogy leads group
About us
Realogy holdings corp(nyse: rlgy) is the leading and most integrated provider of u.sResidential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint ventureRealogy’s diverse brand portfolio includes some of the most recognized names in real estate: better homes and gardens® real estate, century 21®, coldwell banker®, coldwell banker commercial®, corcoran®, era®, sotheby`s international realty®Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumersRealogy`s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the united states and more than 112,000 independent sales agents in 113 other countries and territories.
At realogy, diversity fuels success – for our company and for our employeesWe strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeedWe pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for resultsWe value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
Forbes 2020 best employers for diversity.
Recognized on the 2020 human rights campaign corporate equality index .
Recognized for gender diversity on our board of directors by executive women of new jersey and women’s forum of new york.
First residential real estate company to endorse the equality act and fully support h.r1447 amending the fair housing act to include lgbtq+ as protected classes.
With diversity, we succeed togetherWe hope you’ll join us.
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