Job details
Job type full-time
Full job description
Remote /
Customer – technical support /
Full time non exempt
Recurly is growing! join us to make subscriptions a competitive advantage for businesses worldwideDo you have excellent communication skills? do you enjoy solving problems and contributing to a team? do you want the flexibility to work from home while still contributing to the whole of the company? then we would love to hear from you! recurly is looking for an experienced applications support team agent to join our technical support team!
At recurly, we are all about our customers! we are passionate about providing fast, efficient, and friendly serviceThe technical support team is an integral part of our business, and we want to grow our organization with dedicated individuals.
As part of an advanced and collaborative technical support team, the agent will manage incoming tickets, phone calls, and chatsThis contributor role will support the business by answering customer questions relating to our application and any aspects relating to troubleshooting issues, perform server graylog and postman queries, and make solution recommendationsThis role will provide support as necessary to both the customer and to internal recurly teams.
*
Compensation: *
Compensation is determined by your work locationSpeak with the recruiter for more information.
*
States recurly can hire from: *
Arizona, california, colorado, georgia, idaho, illinois, louisiana, maryland*, minnesota, massachusetts, montana, new jersey, new mexico, new york, north carolina ohio, oregon, pennsylvania, texas, south carolina, utah, washington (*in progress)
*
Benefits: *
As a full-time employee, recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your familyWe offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependentsWe also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (hsa) & flexible spending account (fsa) options, employee assistance program, legal and pet insurance.
*
Other perks may include: *
401(k) retirement plan
Company equity
Flex time off
Company events
Training/development
Tuition reimbursement
Casual dress
Dog friendly office
Commuter benefits
Volunteer opportunities
Exceed customer satisfaction, efficiency metrics, and issue resolution targets
Continuously search for areas of improvement and communicate trends in customer calls to leadership as appropriate
A desire to continuously learn and ramp-up on new recurly applications
Troubleshoot and resolve customer service inquiries via email, and telephone inquiries while building and maintaining positive relationships with customers
Escalate customer inquiries to other teams as needed
Communicate up and down with the technical support and product departments for trends and issues
Proactively surface new ideas to improve support processes
Learn and specialize in a segmented area of the recurly product; know all the details of that product area and manage projects around that area
Support recurly team members by being readily available through the slack collaboration application
Requirements
Strong technical troubleshooting, problem-solving skills and the ability to think analytically while working in a fast-paced environment
Previous technical support experience
Exposure to creating/using graylog queries is a definite asset
Excellent communication and relationship-building skills; must be open to input from other team members and departments
Passion for helping others
Successful track record working in a high-volume environment
Regular and reliable attendance
Results-oriented, attention to detail, ability to prioritize multiple objectives and projects
A desire to learn new job-related skills quickly
Passion for being the go-to in customer service
Ability to own one’s work and take pride in results
Self-motivated and driven personality; able to work remotely
About recurly:
Recurly, incProvides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwideSubscription businesses such as sling tv, barkbox, fabfitfun, cinemark and fubo.tv depend on recurly to harness the power of the subscription model and drive recurring revenue growthSince its launch in 2009, recurly has deployed subscription billing for thousands of companies across 42 countriesOur platform empowers billions of credit card transactions and has enabled customers to recover $450 million + in revenue.
Recurly is backed by accel-kkr, a leading technology-focused private equity firm with over $9 billion in capital commitmentsThe partnership offers recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.
Offices located in san francisco, california; boulder, colorado; new orleans, louisiana and remote!
Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable lawRecurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting processIf you need any assistance or accommodations due to a disability, please let us know at talent@recurly.com
Job type: full-time
Work location: multiple locations
