Job details
Job type full-time
Full job description
Remote /
Customer – customer success /
Full time exempt
Recurly seeks a customer success manager that is a master relationship-builder and dynamic communicator with a track record of successfully building rapport with client partnersYou will focus on helping customers derive value from recurlyIt’s about you helping them understand how to grow their own business through more strategic use of recurlyTheir success is yours!
To be truly successful in this role, you must bring a level of passion and energy to everything you doYou must thrive in our fast-paced environment yet be highly adept at understanding and working with our high-valued customersYou are process driven, meticulously organized and effectively manage your time to yield the highest outcome of your book of businessYou must understand your customer’s business units, changing stakeholders, evolving decision-making processes, and more.
As a customer success manager, you will be responsible for everything about your portfolio of customers after the initial saleYou’ll work with the onboarding team and solutions engineers to drive the initial implementation and integrationYou’ll work with the technical support team to educate established customers about new functionalities, best practices, industry developments and otherwise increase the value recurly delivers to their organizationYou will develop a deep understanding of customer engagement and recurly, so as to create and evolve best practices around the technology.
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Benefits & compensation: *
Compensation is determined by your work locationSpeak with the recruiter for more information.
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States recurly can hire from: *
Arizona, california, colorado, georgia, idaho, illinois, louisiana, maryland*, minnesota, massachusetts, montana, new jersey, new mexico, new york, north carolina ohio, oregon, pennsylvania, texas, south carolina, utah, washington (*in progress)
As a full-time employee, recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your familyWe offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependentsWe also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (hsa) & flexible spending account (fsa) options, employee assistance program, legal and pet insurance.
Other perks may include:
401(k) retirement plan
Company equity
Flex time off
Company events
Training/development
Tuition reimbursement
Casual dress
Dog friendly office
Commuter benefits
Volunteer opportunities
#li-remote
Responsibilities
Design, develop, and deliver impactful business reviews and provide thought leadership throughout all aspects of engagement
Manage multiple relationships, including c-level interactions, for maximum productivity, success and ensuring retention
Deliver succinct product feedback to meet high-value merchant demands; including identifying key feature requests by clients that would better the product for greater need and usability
Maintain strong internal working relationships with sales, marketing, support and product management teams
Serve as a point of escalation for high-value customers
Help identify, document, share recurly best practices and opportunities for case studies
Requirements
2-3 years experience and proven track in a strategic customer success role within saas
Concrete understanding of how multi-level companies operate (business units, purchasing department, finance team, customer support team, complex decision-making process, etc.)
Ability to prioritize work independently and strong time management skills
Ability to deliver customized presentations and drive strategic calls via web conferencing
Expertise in building long-term strategic relationships
Experience with crm/cs tools
Excellent communication skills (verbal and written)
Working knowledge of b2b business models
Experience with e-commerce, payments, or subscriptions much preferred
About recurly:
Recurly, incProvides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwideSubscription businesses such as sling tv, barkbox, fabfitfun, cinemark and fubo.tv depend on recurly to harness the power of the subscription model and drive recurring revenue growthSince its launch in 2009, recurly has deployed subscription billing for thousands of companies across 42 countriesOur platform empowers billions of credit card transactions and has enabled customers to recover $450 million + in revenue.
Recurly is backed by accel-kkr, a leading technology-focused private equity firm with over $9 billion in capital commitmentsThe partnership offers recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.
Offices located in san francisco, california; boulder, colorado; new orleans, louisiana and remote!
Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable lawRecurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting processIf you need any assistance or accommodations due to a disability, please let us know at talent@recurly.com
Job type: full-time
Work location: multiple locations
