Job details
Job type full-time
Full job description
Remote /
Customer – technical support /
Full time exempt
Recurly is looking for technical account managers! tams will provide customized and strategic technical account management to strengthen the business relationship to ensure complete customer satisfactionTams are strong recurly product generalist who enjoy the challenge of solving complex issuesThis customer facing role will assist in identifying opportunity and ensure customers properly leverage all recurly features to maximize business growthTams are our recurly technical experts!
States recurly can hire from:
Arizona, california, colorado, georgia, idaho, illinois, louisiana, maryland, minnesota, massachusetts, montana, new jersey, new mexico, new york, north carolina ohio, oregon, pennsylvania, texas, south carolina, utah, washington
Benefits
As a full-time employee, recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your familyWe offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependentsWe also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (hsa) & flexible spending account (fsa) options, employee assistance program, legal and pet insurance.
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Other perks may include: *
401(k) retirement plan
Company equity
Flex time off
Company events
Training/development
Tuition reimbursement
Casual dress
Dog friendly office
Commuter benefits
Volunteer opportunities
#li-remote
Responsibilities
Serve as a customer champion through empathy and customer advocacy to foster recurly brand loyalty
Learn and fully understand our customer’s product offering or business modelAdvise how to leverage recurly features and maximize business growth
Lead merchant facing meetings either through in-person sessions or video conferences
Remain flexible for non-business hour escalations if necessary, cognizant of the varied customer location time zones
Manage the relationship and expectations between the customer and technical support teams
Solve complex technical problems, working with cross-functional teams
Prioritize communication channels and presentation skills to target audiences (c-level executivesDevelopers, etc.)
Help shape recurly’s product strategy to meet high-value merchant requirements; including identification of key merchant feature requests that benefit the product as a whole for greater usability
Provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
Requirements
Familiarity with any of the following - php, python, ruby, javascript, zapier, jitterbit, mulesoft highly desired
Well-organized, self-motivated and can work independently with minimal direction.
Balance and time-manage work loads between multiple customers
Understanding of online payment processing and gateways
Proven experience working directly with the recurly core application, payments features and api client libraries, or demonstrable skills towards rapidly learning and mastering new applications towards leading conversations on their integration in customer environments
Familiar with server logging applications (graylog experience an asset) to analyze payment work flows, error codes and payment gateway error messages and provide detailed findings to the technical support teams
Author regular knowledge base articles for internal and external consumption
About recurly:
Recurly, incProvides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwideSubscription businesses such as sling tv, barkbox, fabfitfun, cinemark and fubo.tv depend on recurly to harness the power of the subscription model and drive recurring revenue growthSince its launch in 2009, recurly has deployed subscription billing for thousands of companies across 42 countriesOur platform empowers billions of credit card transactions and has enabled customers to recover $450 million + in revenue.
Recurly is backed by accel-kkr, a leading technology-focused private equity firm with over $9 billion in capital commitmentsThe partnership offers recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.
Offices located in san francisco, california; boulder, colorado; new orleans, louisiana and remote!
Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable lawRecurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting processIf you need any assistance or accommodations due to a disability, please let us know at talent@recurly.com
Job type: full-time
Work location: multiple locations
