Job details
Job type full-time
Full job description
Job summary: red hat`s global customer success team is looking for an experienced, enterprise-level system engineer to join us as an openstack technical account manager in the northeastern u.sIn this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for using the red hat openstack platform as part of their infrastructureWorking closely with these customers, you’ll gain understanding of their infrastructures, internal processes, and business needs and you’ll identify trends across the industryAs an openstack technical account manager, you will provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty by adapting support to customer environments, facilitating collaboration with their other vendors, and serving as a customer advocatePreferred work locations are the metro areas near boston, ma or philadelphia, pa; however, well-qualified, home-based engineers throughout the northeast will be consideredPrimary job responsibilities:
Develop relationships with key business and it stakeholders and become an expert on customer red hat openstack platform implementations by understanding their top business goals and priorities
Perform red hat openstack platform technical reviews and share knowledge to proactively identify and prevent issues
Warn customers of red hat openstack platform technology changes or potential disruptions to their service and advice on mitigation strategies
Provide advice and guidance to customers about current and future red hat’s offerings
Troubleshoot red hat openstack platform technical issues and manage issue escalation with red hat, partner, and customer teams
Complete analysis and present periodic reviews of operational performance to leadership
Manage customer red hat openstack platform use cases and maintain clear and concise case documentation
Create engagement plans and keep documentation relevant to customer solutions updated
Manage and grow relationships by delivering attentive, relationship-based support
Build a sense of trust with customers and serve as their advocate within red hat
Contribute internally to the red hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas
Support enterprise customers implementing automated and cloud application platform solutions
Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
Establish and maintain parity with red hat’s cloud technologies strategy
Collaborate with red hat’s product engineering teams to help develop solutions patterns based on customer engagements as well as personal experience to promote platform adoption
Engage with red hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
Communicate how specific red hat’s cloud solutions and our cloud roadmap align with use cases
Travel, as necessary, to visit customers and attend events, following red hat’s covid-19 guidelines
Required skills:
5+ years of experience working in a support, development, engineering, or quality assurance (qa) organization
5+ years of linux system administration experience
Advanced technical knowledge of red hat openstack platform and its components
Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
Competent comprehension of enterprise architecture and strategic business drivers
Ability to manage multiple issues and projects with a focus on detail
Direct experience with a variety of partner or hardware vendors
Experience with training and presentation delivery
Advanced technical knowledge of the linux file system and the linux kernel
Understanding of enterprise-class applications like oracle, veritas, and sap
Familiarity with version control systems like git
Bachelor`s degree in a technology-related discipline, preferably computer science or engineering
About red hat: red hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing linux, hybrid cloud, container, and kubernetes technologiesRed hat helps customers integrate new and existing it applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environmentsAward-winning support, training, and consulting services make red hat a trusted adviser to the fortune 500As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, red hat can help organizations prepare for the digital future.
Benefits
Comprehensive medical, dental, and vision coverage
Flexible spending account - healthcare and dependent care
Health savings account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: these benefits are only applicable to full time, permanent associates at red hat located in the united states.
Red hat is proud to be an equal opportunity workplace and an affirmative action employerWe review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red hat does not seek or accept unsolicited resumes or cvs from recruitment agenciesWe are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or cvs except as required in a written contract between red hat and the recruitment agency or party requesting payment of a fee.
