Job details
Job type full-time
Full job description
Job summary: the red hat information technology (it) team is looking for a salesforce configuration specialist focused on business analysis to join usIn this role, you will work as part of the platform operations team specializing in salesforce.com (sfdc)You focus on platform health, process and policy creation, and integrations and connections that relate to the sales, marketing, finance, and it teams and other stakeholders within red hatYou`ll provide technical insight and guidance as a customer relationship management (crm) expertAs a salesforce configuration specialist, you’ll need to be motivated and have excellent communication skills, technical expertise, and ability to work under dynamic circumstancesYou’ll need to be able to provide best practices and recommendations for the sfdc platform health to various project and delivery teams within sales itSuccessful applicants must reside in a state where red hat is registered to do businessPrimary job responsibilities:
Salesforce.com (sfdc) systems implementation and direct configuration experience
Interpret and refine requirements and user stories
Explore solutions to issues by using system base functionality or, as a last resort, customization
Understand the data integration and consumption patterns between various systems
Assess change impact and guide impact analysis and project estimation activities
Serve as the primary point of contact for supported business systems; perform functional and second-level technical support as needed
Work directly with sfdc technical account management on proactive monitoring and system health
Build and maintain documentation of implemented flows versus conceived and original designs
Partner with other business analysts and use your knowledge of sfdc and related applications to analyze current business processes, suggest improvements, and participate in the implementation of new functionalities
Work with the internal readiness and training team to ensure that new functionalities are clearly documented and reflected accurately in training materials
Required skills:
5+ years of experience implementing, configuring, and administering a crm application; 3+ years of sfdc experience
7+ years of experience serving in a business systems analyst or equivalent role while working with complex application development projects, preferably in a global organization
Solid analytical skills, particularly in the areas of data analysis and system integration
Experience evaluating, selecting, implementing, and integrating technology tools into customer solutions
Experience working on an enterprise-grade sfdc platform
Effective written and verbal communication skills
Bachelor`s degree in information systems or similar, or equivalent business experience
Sfdc administrator certification is a plus
#li-remote
About red hat: red hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing linux, hybrid cloud, container, and kubernetes technologiesRed hat helps customers integrate new and existing it applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environmentsAward-winning support, training, and consulting services make red hat a trusted adviser to the fortune 500As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, red hat can help organizations prepare for the digital future.
Benefits
Comprehensive medical, dental, and vision coverage
Flexible spending account - healthcare and dependent care
Health savings account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: these benefits are only applicable to full time, permanent associates at red hat located in the united states.
Red hat is proud to be an equal opportunity workplace and an affirmative action employerWe review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red hat does not seek or accept unsolicited resumes or cvs from recruitment agenciesWe are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or cvs except as required in a written contract between red hat and the recruitment agency or party requesting payment of a fee.
