Job details
Job type full-time number of hires for this role 1
Qualifications
Bachelor`s (required)
English (required)
Full job description
Relābe is looking for a talented, analytical partner success to help build, lead and execute strategies driving the company’s continued growthIf you have experience with media sales, digital media, and/or supporting publisher monetization, this may be the perfect role for you!
This position is for you if: you enjoy helping users; you use data gleaned from a variety of sources to inform decisions and you take that data to pull together the best people, processes, and platforms for customer growth; you enjoy helping others to be successfulIt is the responsibility of the psm to drive customer adoption and successYou should be comfortable at both consulting and negotiating at a management-level, backed by a strong understanding of our partners’ business and industry objectivesKey to this role is the ability to articulate value, inspire clients to sell the value of arative products and encourage adoption and expansionIn this role, you’ll work closely with product management, engineering and marketing teams to manage and grow existing customer relationshipsThe ideal candidate is a top-notch communicator, strong writer, expert collaborator with a media background.
In this role you will:
- assist new and existing customers with our solutions ( software experience a must, programmatic media industry experience a plus).
- assist in assembling the best performing demand for customers` sites
- set and execute strategy to help existing customers achieve the best financial results using our products
- engage directly with customers through the help center systems and automation
- ensure that help center tickets are answered in a timely manner with accurate answers
- ensure efficiency and self-help by updating existing and creating new help center articles and faqs
- develop the strategy required to grow the partner success team
- manage technical tickets through acceptance and completion
- prioritize and submit customer issues and requests to the product team to help deliver an amazing user experience
- assist the product team to prioritize tickets
- quick fixes and analytics supportImplement quick fixesSupport the business team upon data analytics and charts requests.
- other related and unrelated tasks that might be required from time to time
Core skills and qualifications:
- bilingual (spanish/english) preferred (english required)
- bachelor’s degree in business, marketing, advertising or public relations.
- at least three (3) years of experience leading a customer success team preferably in software, marketing, advertising or related fields.
- strong analytical background with a passion for executing scalable strategies
- fast learner that will put in the time and energy to become an expert on arative’s product lines
- an understanding that testing every assumption is vital to success, but measuring correctly and interpreting the results are just as important
- proven success in supporting and growing a user base
- strong communication skills, both verbal and written (critical for the job)
- strong customer service skills
- 100% self-starter
- willingness to put in the work and be part of an elite team.
We believe that there is work, and then there is work that you were born to doThe kind of work that defines who you are and that you can be proud ofThe kind of work you’d sacrifice a night or a weekend forThat is the kind of work we do at relābePeople don’t come here for safety, they come for the journeyThey want to create something big and meaningful that reaches lots of people and makes a real impact.
Job type: full-time
Benefits:
Health insurance
Work from home
Schedule:
Monday to friday
Education:
Bachelor`s (required)
Experience:
Digital media: 3 years (preferred)
Online media: 5 years (preferred)
Language:
English (required)
Work location:
One location
Work remotely:
Yes
Work location: one location
