Job details
Job type full-time
Full job description
Senior account manager (remote)
Are you looking to build your career with an exciting industry? are you looking to become apart of a growing world-class organization? come see why so many of our team members recommend us to their friends!
Who are we?
Steritech brand standards is proud to be a member of the rentokil family of companies in north americaSteritech is the market leader in food safety, quality assurance, and customer experience managementWe pride ourselves on being a trusted partner to many of the world’s leading brands across industries as diverse as manufacturing, processing, retail, food service, and hospitalityWe help our clients give the best, safest, and healthiest possible service to their customers.
Responsibilities
What do our senior account manager`s do ?
The senior account manager (srAm) is a position on the account management team reporting to the director of strategic accounts in the market segmentThe srAm is the main point-of-collaboration for adding value to the clients assignedThe srAm is the primary person focused on developing strong relationships, providing daily support and providing technical insights to execute on an account strategy that will earn the best return for both the client and steritechAn essential part of this position is orchestrating the implementation of services, ensuring quality and calibration of specialists assessing the locations, meeting service level agreements, and the communication and escalation of issues where appropriateIn addition, the srAccount manager must possess an in-depth understanding of the brand standards business, steritech protocols and procedures and specific customer brand requirements to ensure a high level of service to the client and to facilitate excellent communication between steritech and all levels of the client organization.
Responsibilities include, but are not limited to;
Establishes productive, professional and consultative relationships with key personnel throughout assigned client organizations (at both the franchise and corporate level).
Coordinates the involvement of the vertical team (specialists, support services, technical resources, operations management and leadership) in order to meet account performance objectives and client`s` expectations.
Connects key stakeholders within client’s organization to steritech team through formal and informal meetings, including business reviews, top-to-top meetings and innovation sessions.
Develop and maintain and in-depth knowledge of the market segment, sharing insights, trends, benchmarking and best practices with clients assigned.
Pro-actively assesses company performance on quality, calibration, round spread, day-parting, survey results, specialist feedback and manages slas.
Meets assigned targets for growth, profitability, a/r and strategic objectives in assigned accounts.
Works with accounts receivable and client to ensure payment of any outdated invoices.
Executes successful contract renewals and price increase terms with clients assigned.
Executes strategic plans including performance objectives, financial targets, and critical milestones for assigned accounts.
Pro-actively assesses, clarifies, validates customer needs and adds value to customers programs on an ongoing basis.
Responsible for submitting weekly, monthly and yearly reports as required; including ensuring administrative procedures are performed as necessary to complete required reports.
Performs all other duties as assigned.
What do you need?
Must have a bachelor’s degree in business or management-related field or three years progressive management experience in a related service industry or successful completion of account management track (internal candidates).
Must be a self-starter with the ability to perform in high pressure and dynamic situations with skill and tact.
Demonstrated ability to execute on projects and initiatives.
Excellent communication skills, both verbal and written.
Ability to effectively negotiate with a track-record of results.
Ability to demonstrate financial knowledge and business acumen.
Attention to detail.
Sound decision making skills.
Desire and ability to travel via car and airplane to meet clients, field operations, attend meetings and conferences as necessary.
Proficiency with google applications (docs, sheets, calendar, drive, etc.).
Minimum three years of strategic sales experience in a business-to-business sales and/or account management organization- preferred
Experience in the (food-service/grocery/convenience/qsr) industry- preferred
Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Passenger car, telephone, personal computer, other general office equipment
Walking, standing, squatting, kneeling, sitting, driving, seeing, communicating (orally & in writing).
Must pass pre-employment background screen and drug test
Must possess a valid driver’s license and pass motor vehicle record search
Why choose rentokil?
A career with rentokil is exactly that - a professional trajectory filled with opportunityWe pride ourselves on being a world class team that rewards high performanceWe offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.
Below you`ll find information about some of what rentokil north america has to offerAll full-time colleagues qualify for the following and part-time colleagues qualify for most benefits when they meet certain criteria.
Professional and personal growth:
Robust paid training & professional development path
Opportunity to grow - we love to promote from within!
Fantastic tuition reimbursement benefits & scholarship programs (for ft colleagues)
Wellness:
Excellent health benefits including medical, dental, vision, and life insurance
Access to flexible spending accounts for health-care or dependent care expenses
Outstanding company-paid short term disability
Access to long-term disability insurance
Wellness reimbursement program
Employee assistance program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits
Company-paid sick time
Savings & retirement:
401(k) retirement plan with highly-competitive company-matching contributions
Holiday savings club option with company-matching funds
Employee discounts (includes many offerings, including cellular/mobile service, health clubs, and more)
Work-life balance:
Vacation days & sick days
Company-paid holidays & floating holidays
We are looking for individuals who want to make a difference where our customers live and workIs that you?
Qualifications
Rentokil north america is an equal opportunity employer with a commitment to equality in every aspect of employmentAs we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforceAll qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.
