Job details
Job type full-time
Full job description
Overview: repairsmith is on a mission to deliver convenient auto repair everywhere with its disruptive service, offering the first and only full-service mobile solution for automotive repair and maintenanceThe company delivers complete mobile repair and maintenance to car owners with the convenience of online booking and instant price quotes, combined with five-star quality service at fair, affordable pricesRepairsmith also delivers repair and scheduled maintenance on-location to fleet operators, car rental agencies, and dealership customersFounded in 2018, repairsmith is based in los angeles and offers service in 650+ cities across six states with over 100,000 service appointments completed to dateAll repairsmith technicians are employees of the company, equipped with customized state-of-the-art mobile service vans to deliver a best-in-class experienceNamed one of fast company’s most innovative companies of 2021, repairsmith is backed by ti capital, mercedes-benz, porsche ventures, spring mountain capital, and other venture and automotive investorsTo learn more, visit www.repairsmith.com and follow the company on instagram, facebook, twitter, linkedin, pinterest, and youtubeThe job: we are searching for a logistics operations manager, who thinks strategically and can execute in a methodical wayCan also be hands-on when required, but constantly striving to reduce inefficiencies and keeping the customer’s and team`s needs in mindWith high attention to detail including proven ability to manage multiple competing priorities, you build an efficient and reliable mobile network of shops for repairsmith across the nationAdditionally, designing dispatch processes and procedures and establishing best-in-class systemsWe will depend on this person to:
Develop, implement, and improve repairsmith`s parts ordering and van routing optimizations
You will identify and prioritize the best sourcing routes for customer-needed parts and requirements across the entire spectrum
You design and own the core dispatch mobilization process which includes
Manage all routing modifications to ensure best vans utilizing and staffing efficiently
Assing the service level and provide recommendations to leadership regarding opportunities to improve operational performance and van utilization
Monitor and manage kpi`s and cost factors impacting operational effectiveness.
Effectively communicate with regional managers on a regular basis regarding core transportation issues impacting the customer and the effectiveness and efficiency of the repairsmith’s fleet
Build and maintain a positive work environment where team members and their contributions are recognized and valuedMaintain frequent communication with all team members
Promote and monitor employee safety and take proactive steps to create a positive safety culture
Embrace, promote and lead continuous improvement efforts, to drive parts and dispatch efficiency
Monitor daily van revenue goals (parts orders, margin, utilization, average order value, and repair orders)With the ability to explain variances from company standardsAnd coming up with solutions to address if any
Manage indirectly the hourly dispatch team and work with hourly paid technicians to make sure productivity and efficiency goals are met
Analyze and build data systems that help understand business trends to come with recommendations that improve the organization kpis
Ensure drivers and trucks are being utilized for full days and full weeks
Partner with regional managers on returns procedures for unused parts
Conduct fleet evaluations and audits to ensure maintenance standards are met
Internal fleet mobilization and inventory releveling across the country according to demand and forecast needs
Own and maintain the fleet repair requests with a minimum downtime impact to the operation
Training the entire dispatch team on dispatching procedures and working closely with the regional managers to allow efficient van operation
Other duties as assigned by operations leadership
You should have:
Progressive experience in inventory and product management
Deep industry knowledge in selected commodities and interest in exploring product offerings, prices, and supply procedures in additional product groups
7+ years of supply chain/fleet management and dispatching experience, preferably in the automotive environment
3+ years of vendor management or purchasing experience, ideally in the oil/tire/parts industry
Organizational skills in a multi-task environment
Excellent oral and written communication skills
Demonstrated experience with problem-solving and negotiation skills
Experience working with cross-functional teams
Ability to work both independently and collaboratively
Excellent excel, modeling, powerpoint, and word skills
Willingness to travel within the us
Working with us:
Competitive salaries (doe)
Unlimited vacation time
Work from home capabilities
100% company-paid medical, dental, and vision insurance
Equity share; a percentage of the long-term value we create together
Casual atmosphere and great people to work with
