Job details
Job type full-time
Full job description
Why work at reputation?
We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
The platform is used by three of the top five automotive oems and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
We`ve raised over $117 million in funding from the same a-list venture capital firms that backed google, microsoft, and intuit.
Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
Who thrives at reputation? managers who embody a player-coach mentalityEmployees who value teamwork and cross-functional collaborationPeople who emphasize perseverance and hustle over quick wins and luck.
Job summary:
Do you have a passion for customer success and driving real value for some of the world’s biggest brands? do you like working with high quality professionals in the areas of operations, product, engineering, design and marketing? do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? reputation is looking for a proven customer success manager with these skillsYour responsibilities would be to manage a portfolio of clients, from implementation and onboarding, through day-to-day maintenance, upsell and renewal, for the industry leader in the online reputation management space.
Responsibilities:
Managing all aspects of client success from initial onboarding, training, upsell and ultimately renewal.
Interfacing with customers and advising on best strategies for a successful online reputation management program.
Working closely with engineering and product on customer product implementation and feature requests.
Providing world-class customer service, through organization, urgency and strategy.
Collaborating effectively with sales, product and peers to maximize the customer experience.
Be a positive contributor to “the team” in order to maximize reputation ’s short and long term revenue targets.
Additional duties as assigned.
Qualifications:
2 years of work experience specific to customer success, account management, or consulting
Highly detail oriented, self-driven and eager to provide a superior customer service experience
Working knowledge of orm and cx solutions
Excellent verbal and written communication skills
Exceptional organizational and presentation skills
Capable of facilitating change and ability to excel in high-stress situations
Bachelor’s degree preferred or equivalent experience.
More on reputation:
The majority of consumers — 90% — say online reviews influence their purchasing decisionsYet marketing departments are at the mercy of third-party algorithms they don`t control, and no amount of marketing spend can offset the negative impact of a weak online reputation.
Our reputation score, much like the consumer fico score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen and get betterGlobal companies across industries such as healthcare, automotive, retail services, property management, financial services, storage, and more use our platform to:
Monitor, request and respond to online reviews
Improve star ratings and search result rankings
Audit and maintain business listings and location directories across the web
Manage social media engagement and advertising
Make operational changes to improve customer experience
Maximize customer retention and revenue
Reputation is a world economic forum global growth company funded by top-tier venture capital firms such as kleiner perkins, bessemer venture partners, ascension ventures, august capital, heritage group, and icon ventures.
We are an equal opportunity employer and value diversity at our companyWe do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants only - no 3rd party agency candidates.
Job type: full-time
Work location: multiple locations
