Job details
Job type full-time
Full job description
At reviver we’re introducing the world to the first-ever digital vehicle license plateWe’re looking for self starters who want to be part of an exciting company with a great cultureYou will get hands-on experience with a revolutionary new product s, and get to solve problems along the way.
Role and responsibilities
Identify problems and review related information to develop and evaluate options and implement solutions.
Using a computer application to manage large amounts of information, including creating and editing, simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
Confer with customers by telephone to provide information about products or services, take or enter orders, or cancel accounts.
Resolve customers’ billing or service concerns.
Use support tools and training to respond to inquiries to ensure customer satisfaction.
Look for opportunities to improving the customer experience.
Identify and escalate priority issues that need immediate attention.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as any action taken.
Process customer information.
Organize and prioritize work.
Promote products and/or services.
Collect and process payments or fees.
Will be required to assist with shipping and receiving product
Qualifications and education requirements
Knowledge of:
Microsoft outlook
Proficient in excel
Required skills/abilities
Able to efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced environment.
Must be able to thoroughly investigate customer inquiries and/or issues.
Open to feedback, believing in a culture of continuous improvement as you work toward individual and department goals.
Able to take direction and quickly learn procedures, processes, and products.
Comfortable using technology.
High attention to detail and well organized.
Education & certifications:
Highschool diploma or equivalent
3+ years of working in a customer service environment
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