Job details
Salary $68,650 - $73,092 a year job type full-time number of hires for this role 1
Qualifications
High school or equivalent (preferred)
Full job description
Rheosense is one of the fastest-growing high-tech companies in the bay area with the industry-leading proprietary vroc© technologyOur patented vroc© chips are built from state-of-the-art mems and microfluidics based innovation that takes viscosity measurement to new heights.
The introduction of the chips allows one to take viscosity measurement with the smallest sample volume at very high speed and accuracy that is unattainable with traditional viscometers.
We are the leaders in the biotechnical and pharmaceutical industriesViscosity is at the heart of all we do!
Rheosense is a team-oriented solution provider to industries with family-like work environmentsDue to our rapid growth, we are looking to expand our team with a highly motivated, visionary, and enthusiastic field service engineer who is ready to roll up their sleeves and join an experienced team of engineers and scientists.
The field service engineer will work remotely covering key northeastern territories providing support for the installation and servicing of products in the fieldWe are seeking a self-driven, organized, individual who is experienced in electrical and mechanical assemblies and troubleshooting automated control systems.
If you are looking to push the limits of cutting-edge technology in an impactful role with a talented team, make a difference, come join us! this is a full-time, remote, position and the person will be ideally based in either boston, new jersey, or new york.
Responsibilities
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditionsWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Responsible for providing quality on-site installation, servicing, and repair of products in the field.
Required to troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctionsDetermine corrective actions as required.
Lead installations and or relocate equipment at customers’ sitesConduct associated start-up, cut-over, and check-out activities on the newly installed system.
Provide technical instruction and train customers on the operation and maintenance of products.
Remain up to date on equipment, and tools through appropriate training, manuals, and other relevant materials.
Assist in-field modifications and updates as released in engineering change notifications.
Maintain records and reports as required to properly coordinate activities with management and customers.
Professionally represent the company to the customerBe committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both rheosense and customers.
Present escalation action plans and status.
May perform other duties as required.
Qualifications
Bs degree in mechanical, electronics, electrical, chemical engineering, or other engineering discipline and a minimum of 5 years of work experience; or associates degree with +6 years of relevant experience.
Previous experience in installation, maintenance, repair, and troubleshooting of like-similar products and services.
Excellent customer service skills, including both written and verbal communications.
Understand and work from electrical and mechanical schematics and diagrams.
Ability to interpret operation manuals to determine the root cause of tool failures.
Experience in microsoft office suite and data analysis tools.
Work independently, cooperatively in a team, or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail.
Able to perform effectively in a demanding environment with changing workload.
Must adhere to customer rules and policies regarding worksite behavior and safety.
Must be able to travel frequently, up to 50%.
Valid driver`s license and acceptable motor vehicle record required when duties require the use of a motor vehicle.
Other preferred essentials
Viscometry or rheology background and experience are a strong plus!
Experience working with microfluidics and mems systems.
Physical requirementsThe physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job.
Sit, bend and reach with hands and arms.
Lift approximately 20-25 lbsOn occasion.
Work overtime occasionally at the last minute.
Stand and move throughout home office.
High level of manual dexterity to adeptly type and use computer equipment.
Auditory and visual skills – specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception, and the ability to adjust focus.
We offer competitive salaries and a generous benefits package, including health/dental/vision/life, pto, 401k plan with employer match, and stock options along with health & wellness initiatives.
We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.
Covid-19 precaution(s)
Personal protective equipment provided or required
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place
As a condition of employment, rheosense will require all new hires to be fully vaccinated and provide a status of a pcr-based covid-19 test by the first day of work; the company will consider accommodations for disability-and religious-based reasons.
Rheosense is proud to be an equal opportunity employer and is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Rheosense provides reasonable accommodation to applicants with disabilities where appropriateApplicants requiring reasonable accommodation for any part of the application and hiring process should contact human resourcesDeterminations on requests for reasonable accommodation will be made on a case-by-case basis.
Job type: full-time
Pay: $68,650.00 - $73,092.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance
Schedule:
Monday to friday
Supplemental pay:
Bonus pay
Commission pay
Covid-19 considerations:
Personal protective equipment provided or required
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place
Education:
High school or equivalent (preferred)
Experience:
Industry-related: 5 years (required)
Work location: remote
