Remote
Our mission is to give renters everywhere greater financial freedom to plan and enjoy their lives.
Our first product eliminates cash security deposits and puts more money back in renters’ pocketsWith over $45 billion tied up in security deposits for 110 million renters in the united states alone, it’s time for security deposits to officially become a thing of the pastTying up money at one of life’s biggest and most expensive moments just isn’t fair.
So we threw out the antiquated “way of doing things” and built a technology-driven insurance product to help bring renting into the 21st centuryWith rhino, millions of renters across the country now have the opportunity to save with our award-winning deposit insuranceWe’ve already saved hundreds of millions of dollars for renters and are trusted in over 1 million homes nationwide, and most importantly, we’re just getting started...
In this role you will:
Provide day-to-day support of customers (partners + renters), which includes real-time conversations via telephone, live chat, and email.
Resolve issues in a timely way while effectively prioritizing customer needs.
Triage tickets to the appropriate internal departments and work with them to resolve the issue.
Identify trends in support needs to influence site design, email copy, and product workflow.
Identifies and resolves customer issues (focused on reducing effort)
Develop ability to anticipate future needs of customers, thinking about the holistic experience
Demonstrates an excellent capacity to learn quickly and adapt responses to customers based on procedural and product evolution
We’re ideally seeking:
An agent of change
Someone who is obsessive over customer service
An advocate for fair & affordable housing
Benefits:
Competitive compensation and 401k
Unlimited pto to give our employees a little extra r&r when they need it
Stock option plan to give our employees a direct stake in rhino’s success
Comprehensive health coverage (medical, dental, vision)
Remote work program to allow for flexibility between home and the office
Generous parental leave to create a family-friendly culture
Wellness perks (gym, classpass, & citibike memberships)
Commuter benefits through a flexible spending account
Fintech equality coalition founding member
Rhino is committed to the principle of equal employment opportunity for all employees, and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at rhino are without regard to race, color, age, religion or belief, sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operateRhino has a zero-tolerance policy against discrimination or harassment based on any of these characteristicsThis includes recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.
