Reference code: 44961
Brand ambassador, van cleef & arpels - open to remote
Richemont grand prairie, tx, us permanent
Richemont owns some of the world’s leading luxury goods maisons, with particular strengths in jewellery, fine watches and premium accessoriesEach maison represents a proud tradition of style, quality and craftsmanship and richemont seeks to preserve the heritage and identity of each of its maisonsAt the same time, we are committed to innovation and designing new products which are in keeping with our maisons’ values, through a process of continuous creativity.
At richemont north america, we are proud to employ talent from many different backgrounds, experiences, and identitiesWe believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellenceWe continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Brand ambassador - van cleef & arpels - open to remote
Primary duties
The brand ambassador at the client relations center is responsible for achieving preset sales objectives and delivering an exceptional service experience to all internal and external customersThis position will be located in a best in class, state of the art, multichannel customer care environment providing information via phone and emailThe ideal candidate will have luxury retail sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for the brand they support during every interaction.
Key responsibilities
Drive sales through professional and courteous client interactionsHandle all inbound calls and greet all customers in a timely, professional and engaging mannerComfort with outbound calls to continue client relationships.
Provide written responses to customers’ inquiries via email, meeting our service expectations in each conversation.
Build lasting relationships with customers by delivering first call resolution and taking ownership of every scenario
Process merchandise orders initiated by phone and/or website; this will involve a great deal of data entry
Consistently seek new product knowledge to act as an expert for assigned brand
Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales
Access facebook pages for each brand on a regular basis to stay abreast of launches and campaigns
In the future, potentially use social media monitoring platform to view relevant conversations about the brands and respond/react to inquiries when necessary
Answer a wide variety of customer inquiries, including where to send items for repair, status of repairs, cost estimates, service diagnosis, and timelines
Job profile
Education:
Bachelor’s degree preferred but not required, especially in fashion, retail or related field
Required experience:
3+ years in contact center/customer service environment/retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
Technical skills / abilities:
Experience in ecommerce, especially in the luxury retail sector preferred
Proficiency with microsoft office product suite (word, excel, powerpoint, outlook)
Experience using brightware, liveperson or other comparable email and chat management tools a plus
Sap knowledge a plus
Foreign language a plus
Knowledgeable and active in the social media channels (facebook, twitter, blogs)
Knowledge and enthusiasm for luxury brand market segment (fashion, jewelry, etc.)
Must display a high level of maturity, poise, sound business judgement, and change management to work with luxury and exceptionally demanding clients.
Quick learning who can absorb extensive information on our brands’ history, product offerings and communications/advertising program
Confidence and technical agility to learn and use multiple applications and systems; ability to multi-task on a daily basis between those tools.
Flexible and availability to work within these hours of operation: monday thru friday (9am-9pm), saturdays and sundays (9am-6pm)
Flexibility to work holidays
Excellent verbal and written communication skills
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