Job details
Job type full-time
Full job description
About ro
Ro is the healthcare technology company building a patient-centric healthcare systemRo`s vertically-integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing careWith a nationwide provider network, in-home care api, and proprietary pharmacy distribution centers, ro is the only company to seamlessly connect telehealth and in-home care, diagnostics, and pharmacy services nationwide to provide high-quality, affordable healthcare without the need for insuranceSince 2017, ro has facilitated more than six million digital healthcare visits in nearly every county in the united states, including 98% of primary care desertsRo also provides its patient-centric solutions including workpath, its in-home care api, and kit, its at-home diagnostic testing service, to other healthcare companiesVisit ro.co for more information.
Ro was named #2 in wellness on fast company`s 2019 list of the world`s most innovative companies, listed by incMagazine as a best place to work in 2020 and 2021, and named one of fortune`s 2021 best workplaces in health care.
This role is a hands-on technical role working with market-leading technologies to optimize and maintain ro’s it programYou will also operate cross functionally with all ro teams and help provide world class it support experiencesThis role reports directly to the information technology manager and will work closely with our distributed it and security teams.
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What you’ll bring: *
3 - 5 years of experience in information technology support or engineering
Collaborative mindset and desire to mentor other it support technicians
Analytical approach to problem-solving and root cause analysis
Understanding and troubleshooting of osi model concepts
Strong organizational and project management skills
Exceptional communication (written/oral)
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What you’ll do: *
Provide outstanding it support to other ro’ers in offices, pharmacies and remote work locations
Create new processes and automation (or make existing systems more efficient!)
Identify trends in issues, and implement data driven solutions
Manage it asset inventory, ordering, shipping, and receiving
Administrate cloud applications and access controls
Maintain vendor relationships
Benefits + perks:
Full medical, dental, and vision insurance + onemedical membership
Healthcare and dependent care fsa
Commuter benefits
401(k)
Flexible pto
Fitness reimbursement
Paid maternity/parental leave
A never-ending supply of office snacks + coffee + team
The cutest office dog you’ve ever seen
We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.
See our california privacy policy here.
Job type: full-time
Work location: multiple locations
