Job details
Job type full-time
Full job description
Job description
This is a remote technical support role, that can be located anywhere in the united states.
This role requires working experience in the server environment.
The primary responsibility of the technical support engineer is to provide support for server and storage equipment located at customer sitesThis position works extensively in the server environment and focuses heavily on rockwell automation communication / network and cisco products and technologies.
Candidates should possess technical expertise for ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.
Responsibilities:
Supports modifying and maintaining microsoft acl tables (file/folder permissions), active directory architecture, microsoft clustering, and performance monitoring techniques on server software and hardware.
Supports vmware esx 3.x, 4.x, 5.x, 6.x systems and must have experience managing these environments in a production environment.
Provides troubleshooting assistance remotely via telephone and email on products to rockwell automation field service personnel, distributors, integrators, and customersWork with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.
Capable of investigating and verifying reported product problems in software, firmware, hardware and documentationDocument the problem, work with appropriate group to resolve the problem, and follow up with the rockwell automation representative or customer when the problem is solved.
Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customerYou will update and author technical notes and other documentation to inform rockwell automation personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etcTo improve customer satisfaction and acceptance.
This position requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen.
Basic qualifications:
Bachelor’s degree in engineering or similar discipline
2+ years of related working experience in the server environment
Must be authorized to work in the u.sWithout sponsorship now or in the futureRockwell automation will not offer sponsorship for this position
Preferred qualifications:
Experience with multiple types of server and storage hardware:
Discrete servers
Blade servers
Storage area networks
Solar winds experience
Vmware for virtualization
Experience with break fix
Experience with active directory tools and utilities
Vmware management console
Understanding of emc san storage hardware
Familiarity with network and san switching technologies
#li-mm1 #lifeatrok
We are an equal opportunity employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
