Job details
Salary $44,000 - $50,000 a year job type full-time number of hires for this role 1
Qualifications
High school or equivalent (preferred)
Full job description
Position - `chief experience officer (cxo) - experienced customer retention advisor` - advising the entire company
Our “chief experience officer (cxo) customer retention strategist” is responsible for formulating and implementing a corporate best-in-class customer retention experienceWe are looking for a fully experienced customer retention specialist to define and implement strategies that retain our core customer base.
The customer retention specialist will work alongside the account management team to enhance customer satisfaction and drive increased sales and revenueThe role is a customer-facing positionThis is a fun and fast-paced environment where you are accountable for individual results and how those impact your teamWe work with straightforward tasks and use established procedures.
This is not a sales position.
This is a marketing position.
Come grow with usRoute4me, www.route4me.com, is an american multinational technology company specializing in route optimization software for logistics intense businessesRoute4me operates as a distributed team based out of the united states, as well as eastern europe, western europe, asia, and south america.
This is not just a jobThis is a career with the leader in the industry.
Route4me is the first route optimization company to have over 2,000,000 mobile app downloads and it is actively used by over 20,000 customers to help drive value in the world’s most operationally efficient companies.
Special note: this is not a temporary jobThis is a 100% fully remote positionAt route4me, working remotely is what we have done in our business for more than 10 years! we already know how to do thisWe have all the systems in place to enable you to succeed in the job and all the tools available to stay connected with your teamAdditionally, we have roles that focus on our culture, on messaging, on communicating across the teams and support and grow you intentionally to be your bestThe new way of working in a covid19 world is the way we have built a successful business for over a decadeJoin us and work with peace of mind for you and your family.
As the customer retention specialist, you will:
Develop strategic program offerings and implement processes that retain customers
Collect, analyze and report on customer behavior
Collaborate with customer success team lead to train account managers in best practices that retain customers
Drive sales growth and account retention by introducing various products, programs, and services available
Build and maintain relationships with assigned accounts to facilitate onboarding, account expansion, compliance enforcement, and churn management
Function as a liaison between account representatives and organizational groups to facilitate efficient problem resolution
Document effectively and accurately conversations, and manage customer information on various platforms
Work with customers to minimize down-grading
Prepare proposals, monthly reports, and forecasts, as required
Regular, consistent, and punctual attendance
Note: * we are a 100% remote companyWork from the comfort and serenity of your home, not just during covid but foreverRoute4me team members have always worked exclusively from home - and so will you! this is a remote role that may involve occasional travelIt is open to individuals who are available to work between 9 am to 6 pm est5 days a week (monday – friday)In order to work from home, you must have a quiet workspace with a desktop computer and reliable internet that is at least 100 mbps.
Key skills we are looking for
Problem solver
Conflict resolution
Strategic thinker
Advanced customer relationship skills
Active listening skills
Energetic and positive attitude
Diligent with attention to detail
3+ years in a similar role
Bachelors degree in sales, marketing or related field
Basic computer proficiency including google suite of products.
Crm specifically hubspot is a plus
Multilingual is a plus but not required.
Our thorough training program will turn you into a pro on every element of our business.
First year’s income: $44,000 - $50,000 per year plus other incentives.
Job type: full-time
Pay: $44,000.00 - $50,000.00 per year
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to friday
Education:
High school or equivalent (preferred)
Experience:
Advising/guiding the entire company in customer retention: 1 year (preferred)
Work location:
Fully remote
Work location: remote
