Overview
We are looking for a voip engineer to join our systems operations team and execute strategy for ruby`s voice systems as a subject matter expertWe`re seeking somebody highly motivated, with solid verbal and written communication skills to take hands-on responsibility for implementing and supporting solutions for voip, ip, and other business-critical voice and data services and systems.
In this role you will be responsible for providing telephony systems support and assistanceYou will play a key role in the day-to-day telecom operations, requiring demonstrated troubleshooting abilityThis position requires a quick study with a strong work ethicThe ability to document processes clearly is of extreme importanceWork closely with their manager and other members of the implementation and/or operations engineering team.
The voip engineer will report to the director of systems operationsThis position can be located from one of our offices in the portland, or or kansas city, mo metro area, or fully remote (state-dependent).
What you`ll be accountable for
Diagnose, troubleshoot, and resolve hardware, software, or other system issues, replacing equipment when necessary
Install, configure, and maintain sbc`s, media servers, call control servers
Assist with platform upgrades
An escalation points for telephony related product and support
Assist with design and implementation of feature requests/integrations plan, design, install, troubleshoot, repair, and maintain voip systems and equipment
Optimize call routing to support large scale distributed call center operations.
Test, turn up, and support sip trunks, pri`s and voice gateways
Other duties as required by the company
Key success indicators
Be able to take concepts from various business units and execute them
Assist with developing and automating processes and procedures
Ability to work collaboratively with others to solve problems, handle requests, customers issuers, etcWith strong written and verbal communication
Ability to manage and prioritize multiple projects while maintaining timelines
Independent thinker with a customer focused approach
Strong knowledge of telephony and customer support systems technology
Work dna
Have strong communication skills, both written and verbal: we have a lot of remote and asynchronous communication given our distributed teams and customers.
Strong time management and organization skills
Ability to work collaboratively and effectively in a team environment
Your background
Bs in computer science, engineering or a related subject, or combination of equivalent experience
2+years of practical work experience in the design, deployment and support of large, distributed contact center/office phone environments
Hands on experience with aws services
Understanding of the sip protocol
Experience installing and configuring sbcs
3+experience with lan/wan technologies and qos design & implementation
Basic windows server and linux administration
Experience supporting call centers
Experience supporting voip over multiple locations
Experience supporting enterprise soft phones
Understanding of acd queuing and skills-based routing
Scripting capabilities with python and/or powershell
Experience troubleshooting voice and network issues with wireshark
Have strong communication skills, both written and verbal: we have a lot of remote and asynchronous communication given our distributed teams and customers.
Knowledge and understanding of sip and sip troubleshooting
Knowledge of ethernet cabling standards
Preferred experience
Experience with the genesys pureconnect (formerly interactive intelligence) platform
Experience within gate and audiocodes sbc`s
Experience with webrtc
Experience with sql queries
Experience with rest
Multi-vendor voip experience a plus
Additional voip certifications a plus
Work environment
Work takes place in an open office settingIt requires the ability to sit/stand and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and by computerThis position may travel between office sites occasionally.
Ruby participates in e-verify where mandated by state or federal law, such as azFeel free to ask us about this if you have any questions.
Ruby is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local lawsWe support and encourage diversity!
Applicants must be authorized to work for any employer in the usWe are unable to sponsor or take over sponsorship of work visas at this time.
