Job details
Job type full-time number of hires for this role 2
Qualifications
Technical writing: 5 years (required)
Associate (preferred)
Full job description
Runbuggy is looking to add a
Technical writer
Runbuggy is a company that brings the on-demand marketplace business model to automobile transportationWe aim to make auto transportation easyDealers and transporters now have a 100% cloud based nationwide platform that seamlessly matches the demand to move a car with the supply of the auto haulers.
We’re currently seeking a technical writer to join our team of passionate, and highly skilled individuals in a fast-paced startup environment.
Must be an arizona or southern california resident!
The technical writer will partner with the runbuggy sales, engineering and software development teams to create documentation that will enable our internal teams, partners and end users to maximize the value created by the runbuggy platformThis position will assist in the management of the entire content lifecycle from planning to sunsetThis role will be responsible to create, and maintain documentation for the various applications, frameworks and software programs created by the runbuggy team.
What you will be doing:
· write, edit, and improve content including, but not limited to product overviews, configuration documents, and user guides.
· write high-impact documentation for all parts of the data science and data engineering lifecycle, including deployment and configuration guidance for it and development engineers, user guidance for data scientists and data engineers, api and command references, tutorials, walkthroughs, sample apps, and best practices guides.
· collaborate closely with engineers and product managers to develop effective feature documentation.
· collaborate closely with customer-facing technical staff (support engineers, solutions architects, developer relations) on best practices, and other scenario-based guidance.
· edit content contributed by engineering and other sources for technical accuracy, grammar, usage, adherence to style, and fit within information architecture.
· work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: user guides, integration guides, api developer guides, in platform documentation (tooltips, welcome instructions, etc.).
· learn complex concepts and communicate the information in a way that is engaging and understood by users.
· gather customer feedback on documentation to improve usability.
· prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation.
· gather and analyze technical and product information from various sources to document new or changing product functionality.
· assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
· maintain a library of application documentation, cataloging it for internal and/or external use.
· publish and maintain templates for written documentation produced by others (technical specifications, rfp responses, etc.), ensuring a consistent `look and feel.`
What you bring to the team by way of skills and experience:
Along with a happy outlook on life – you will also bring with you:
· degree in english, technical writing, computer science, or a related field.
· 5+ years technical writing experience.
· proven ability to write high-quality technical documentation.
· familiarity with best practices in technical writing, for example, by following a department style guide, or researching best practices.
· deep familiarity with one or more technical content authoring and content management tools, such as oxygen, madcap flare, robohelp, paligo, or other tools.
· ability to work with languages such as markdown, html, xml, css, xsl, javascript, or yaml to write, edit, and troubleshoot deliverables.
· familiarity with common source control and bug tracking tools (gitlab, github, jira).
· familiarity with using postman to test endpoints and create code samples.
· experience creating visuals such as screenshots and videos using screen capture and screen recording tools.
· strong research, requirements gathering, planning, writing, editing, proofreading, and communication skills.
· ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
· excellent technical and business judgment, strategic thinking, and ability to manage multiple tasks and assignments, with a willingness and curiosity to learn areas outside of expertise.
· ability to scope and plan technical writing deliverables based on product plans, prototypes, and specifications.
· ability to develop cross-functional rapport and relationships with product managers, engineers, product marketing managers, account managers, and others.
· ability to learn complex systems quickly, become a product expert, and offer advice on features and needed improvements.
· have an astute sense to be able to provide instructions on how to perform various tasks within the software product.
· have an adaptable and agile approach and be able to quickly respond to change with flexibility; based on teamwork and collaboration with customer and stakeholders.
· detail-oriented and organized, with unrivaled ethics, integrity, and ability to prioritize effectively to accommodate tight deadlines in a dynamic start-up environment.
· excellent interpersonal skills to develop strong relationships across the company by collaborating with cross-functional teams.
· demonstrated ability to manage multiple projects, deadlines, and priorities in a dynamic work environment.
· relentless curiosity and desire to learn and grow skillset at runbuggy.
How we will support you:
At runbuggy - we strive to empower our team members to be self-directed and self-motivated in their work.
Remote first, always:
· we`ve always been a fully distributed company with team members all over the us.
· we trust you to get your work done wherever, whenever.
Leadership:
· we have many different types of leaders and possible combinations of leadership roles, so you can grow your career in a way that aligns best with your personal goals.
· you can seek additional leadership roles by being directly responsible for projects, taking ownership of areas of the company, developing, and maintaining internal processes, or pursuing advisory roles.
Work/life balance:
· we want you to thrive both in and out of the officeWe trust you to use good judgment and take the time off that you need to bring your best self to work.
·
What you’ll receive:
· health, dental, vision, life, 401k, health & wellness program.
· community involvement.
· company paid vacation and holidays.
· competitive pay.
· a supportive and positive space for you to grow and expand your career development.
Runbuggy provides equal work opportunities to all team members and applicants and prohibits discrimination and
Job type: full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Retirement plan
Vision insurance
Education:
Associate (preferred)
Experience:
Technical writing: 5 years (required)
Work location:
One location
Work remotely:
Yes
Work location: one location
