Job details
Job type full-time number of hires for this role 1
Full job description
Director, client services (delivery executive) – rural sourcing
(remote opportunity, open to candidates nationwide)
Rural sourcing is a software development firm passionate about creating jobs across the united states and changing the it outsourcing experience for our fortune 500 and 1000 clientsWe are committed to being an inclusive workplace, maintaining a culture of equitable, diverse employment and advancement company-wide.
Why you will enjoy mondays again:
Opportunity to collaborate with a diverse group of colleagues in a fun, creative environment
Progressive career journey and opportunity for advancement
Continuous development through training and mentorship programs
Exposure to modern technologies across various industries in an agile environment
Opportunity to give back in your local community
Competitive salary + bonus opportunities
Robust benefits package, 401(k) plan with matching program, and substantial pto
Tuition reimbursement
A day in the life of a rural sourcing director, client services (delivery executive):
The director of client services is responsible for the overall end-to-end client consulting experience of major accounts, creating and maintaining deep long-term relationships, driving consulting services revenue growth by identifying and developing strategic opportunities, and overseeing/supporting consulting services delivered by rsi delivery teamsThis position is also responsible for managing and mentoring delivery executives in the engagement management departmentBuild strong, trusted relationships with executive-level clients.
Oversees assigned client account engagements; ensures client requirements are met, the profitability of the project(s) is on target, and the project(s) is delivered within scope to match client demand and/or contract expectations; can manage engagements of any size and complexity with success; typical portfolio under management is $10 million and up
Leverages the delivery team to drive opportunity management and business development strategy; leads and enables team behaviors that drive customer satisfaction, improves performance, initiates and drives innovation
Influences and manages client expectations to the c-suite level, based on an end-to-end sales and consulting delivery for multiple engagements
Recognizes the long-term business objectives of clients, and anticipating future business needs; identifies opportunities for new engagements by ensuring successful delivery of existing engagements and strong client relationships
Provides executive-level counsel and recommendations to help clients achieve strategic business and technology objectives; develops solutions to include business process enhancements, implementation guidance, and deployment strategies, etc.
Partners and communicates regularly with project managers to ensure client desired outcomes are achieved
Leads the execution and creation of profit models, sow’s, and applicable contracts, and/or subcontracts in partnership with client executives and sales engineering, that follow applicable authorization policies required to proceed with the delivery of services; drives clarity and customer understanding of engagement contracts
Collaborates with the client executive ti generate and develop new opportunities within existing accounts
Partners with sales, sales engineering, and colleague management for strategic account planning activities
Accountable for holistic end-to-end delivery strategy that positively impacts business growth working with their client executives to execute a sales, delivery, support and business development strategy to meet client/market demand
Primarily responsible for achieving gross margin objectives for assigned client engagement(s)
Acts as an executive sponsor to support delivery of results and retention; advocates at theexecutive level for the client and balances the dynamics of the client and rsi
Manages and mentors rising delivery executives in the engagement management department
Serves as an escalation point for both the client and delivery teams by overseeing the monitoring of kpis; ensures healthy engagements and client account financials, such as predictable revenues, forecasting, and leverage
Facilitates working sessions with clients to identify and analyze complex business problems and opportunities to drive revenue gains or bring innovation to a project or service area
Participates and/or owns internal process improvement initiatives
Creates and communicates client presentations, reports, and updates suitable for a diverse set of constituents from senior executives to it staff
Supports sales efforts with new business and continued work with existing clients
Performs other related duties as assigned
What it takes:
Formal education preferred
Certified scrum master (csm) certification required (or equivalent) or must obtain within first year of employment; demonstrated understanding of agile/scrum or similar methodologies required
10+ years of client relationship/professional services experience preferred
Agile project management experience required, including tracking and planning projects
Workforce management experience required
Experience interfacing at all levels internally, with clients and external partners required
Ability to independently exercise sound judgment as it relates to client engagement relationships
Excellent leadership, communication, and interpersonal skills
Proven ability to work creatively and analytically in a problem-solving environment
Self-motivated, decisive, with the ability to adapt to change
Demonstrated experience communicating and presenting effectively to executive leadership
Ability to juggle tasks and work in a fast-paced environment with changing priorities
Ability to work in a high pressure environment
Supports diverse and inclusive work environment
Equal employment opportunity policy: rural sourcing is proud to offer equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
Job type: full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Supplemental pay:
Bonus pay
Work location:
One location
Fully remote
Work remotely:
Yes
