Job details
Job type full-time
Full job description
The product manager (“manager”) will solicit, understand, and document the customer`s and product team’s business requirements, processes, and workflows developing written requirements and process flowsThe manager will also work with developers to create the functional specifications that meet those requirements, serve as a subject matter expert to the developers building those functions, and work with the qa team to test the developed functionalityThis role works closely with other managers, senior consultants, developers, testers, and production support through each stage of the software development lifecycle and also demonstrates both existing and new functionality to the internal and external stakeholders.
Duties and responsibilities, as they align to ryan’s key results
People:
Create a positive team experience
Client:
Acts as the technical and/or product subject matter expert during sales calls
Work with product team and developers to create high-level labor estimates to develop and deploy functionality
Be responsible for direct interaction with clients including, but not limited to, eliciting
Performs product demonstrations to current and prospective clients
Write and maintain manuals, guides, and online help to assist users with installation and operating procedures
Value:
Gather requirements and build and document specifications for development
Work with development, qa, and production support teams to communicate, verify, and test the desired functionality changes
Comprehensive business requirements and use cases and recommending appropriate solutions
Facilitates cross-functional design sessions
Apply and test product upgrades to the hosted site
Package installation files for general release
Publish quarterly product downloads and related documentation to the support website
Conduct 2nd-tier technical support
Conduct training as needed
Performs other duties as assigned.
Education and experience:
Bachelor’s degree in business administration, information systems, finance, computer science or a related fieldMinimum of 5 years of direct work experience in a business analyst capacityExperience with all aspects of the system development lifecycle as well as experience with several different project management methodologies for gathering requirements (waterfall, agile, use cases).
Computer skills:
To perform this job successfully, an individual must have experience with ms sql and advanced skills in microsoft word, access, excel, outlook, and internet navigation and research.
Certificates and licenses:
Valid driver’s license required.
Supervisory responsibilities:
Requires limited supervisory responsibilities including training employees, assigning work, and checking work for accuracy and completeness.
Work environment:
Standard indoor working environment.
Occasional long periods of sitting while working at computer.
Position requires regular interaction with employees and clients both in person and via e-mail and telephone.
Independent travel requirement: up to 10%.
Equal opportunity employer: disability/veteran
