Job details
Salary $17 an hour job type full-time
Full job description
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Job description
Starting pay is $17.00/hour
This is a remote position, but you must be open to visiting the ryder shop at least once a month
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Ryder`s most recently been named a “top company for women to work for in transportation” by women in trucking, one of fortune magazine’s “world’s most admired companies,” one of “america’s most responsible companies” by newsweek.
Summary
The call center representative i will receive inbound phone calls at our call center from ryder platinum national accounts, ryder shops, and on demand customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (pm) service, as well as assist with service related questionsThe call center customer service representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
Essential functions
Customer service:
Assist customers who are experiencing a vehicle breakdown
Execute customer communication protocol pertaining to vehicle breakdowns and pm scheduling and follow-up, and vehicle status updates
Improve the quality and consistency of customer communications and ensure customer`s expectations are met
Drive improvement of customer satisfaction index (csi) scores
Work flow management:
Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units
Coordinate outside repair with vendors and customers
Administrative:
Effectively handle all incoming calls and follow up calls
Process customer service requests on a variety of topics for our customersAssist with questions related to billing, warranty, compliance paperwork, and etc…
All calls are monitored for quality assurance purposes and call center customer service representatives will be required to participate in qa reviews
Additional responsibilities
Performs other duties as assigned
Contribute to making the call center a great place to work
Display a courteous and positive attitude daily
The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays
Skills and abilities
Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
Strong verbal and written communication skills
Capable of multi-tasking, highly organized, with excellent time management skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
Ability to work independently and as a member of a team
Detail oriented with excellent follow-up practices
Apply effective phone skills
Ability to work in a fast paced environment with occasional process changes.
Embrace change and growth as the call center is growing at a rapid pace.
Qualifications
H.sDiploma/ged required
Three (3) years or more in customer service with issues resolution required
Travel
None
Dot regulated
No
Job category
Customer service
Ryder is proud to be an equal opportunity employer and drug free workplaceAll qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job seekers can review the job applicant privacy policy by clicking here.
