Job details
Salary $35,001 - $45,000 a year job type full-time
Full job description
Job id: 2114355
Location: oak ridge , tn , us
Date posted: 2021-09-23
Category: information technology
Subcategory: network technician
Schedule: full-time
Shift: rotating
Travel: no
Minimum clearance required: none
Clearance level must be able to obtain: public trust
Potential for remote work: yes
Description
The enterprise operations center, multi-tenant network and security operations support team, located in oak ridge, tennessee, currently has an opening for the position of cyber ops center support i (enterprise operations support technician)This position can be worked 100% remote nationwideThe eoc supports saic`s internal network, the associated ismc network, and multiple client networksWe work with numerous teams and individuals via email, telephone, chat, and direct ticket submissionWe support off hour`s coverage for all customers, ensuring 24/7 seamless operations.
Applicants must be flexible to work any 10-hour shift within our hours of operation, 24 hours a day, 7 days a week, with possibility of overnights, weekends, and holidaysThis position is for a four-day, 40-hour workweekWe are seeking candidates who live in, or around, the oak ridge/knoxville area in east tennessee (or the cookeville area in middle tennesseeResponsibilities (include, but are not limited to):
Inspect lan/wan infrastructure and fix minor or major problems/bugs
Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
Evaluate network performance and find ways of improvement
Test, configure, and maintain network hardware and peripheral devices
Assist end-users is identifying and resolving network related issues
Organize and schedule upgrades and maintenance without deterring others from completing their own work
Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions
Work in tandem with all coworkers, and other teams, to ensure efficient and prompt resolution of all issues
Qualifications
Required qualifications:
Associate`s degree in computer networking/engineering or related field, or 3+ years` experience in an it support role
Outstanding diagnostic, problem-solving and analytical skills
Good knowledge of lan/wan networks, tcp/ip protocols and network technologies
Familiarity with concepts and best practices of network security
Hands-on experience with common software and hardware
Good written and verbal communication skills, with a focus on accurate and succinct documentation of all work performed for ticketing purposes and collaborating with team members
Exceptional customer service skills
Strong attention to detail
Punctual
Able to lift up to 50 lbs without assistance
Available for shift oriented work, in a 24/7 environment, and able to work holidays as needed
Ability to acquire public high trust clearance
Reliable means of transportation
Desired qualifications:
Ccent/ccna qualifications are strongly preferred (net+ acceptable)
Ccna security/sec+ qualifications are strongly preferred
Covid policy: prospective and/or new employees will be required to adhere with saic`s vaccination policyFull vaccination will be required before the start of employment in order to work onsite at an saic locationIf applicable, prospective or new employees may seek an exemption to the vaccination requirement at contact us and must have an approved exemption prior to the start of their employmentEmployees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one`s vaccination status and mandatory weekly or bi-weekly testing.
Covid policy: prospective and/or new employees will be required to adhere with saic`s vaccination policyFull vaccination will be required before the start of employment in order to work onsite at an saic locationIf applicable, prospective or new employees may seek an exemption to the vaccination requirement at contact us and must have an approved exemption prior to the start of their employmentEmployees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one`s vaccination status and mandatory weekly or bi-weekly testing.
Target salary range: $35,001 - $45,000The estimate displayed represents the typical salary range for this position based on experience and other factors.
Saic® is a premier fortune 500® technology integrator driving our nation`s technology transformationOur robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutionsUsing our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers` missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunitiesSaic is an equal opportunity employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributorsHeadquartered in reston, virginia, saic has annual revenues of approximately $7.1 billionFor more information, visit saic.com.
