Job details
Job type full-time temporary
Full job description
Overview:
The secu pledge: be relevant and significant, day in and day out, in the lives of our members, employees and the communities we serve in a highly ethical and fiscally responsible manner.
We are looking for innovative and dynamic professionals with a passion for exceptional service to join our secu team as a
Temporary fraud investigator
*this position is 100% remote after 1 month of in-person training*
**temporary assignment until the end of 2021**
Responsibilities:
What you’ll do:
Fraud investigator is primarily responsible for the investigation and resolution of fraud cases that may result in a loss to the credit unionUse investigative techniques to prevent losses that occur from fraudulent activities including, but not limited to, check fraud, plastic card fraud, bill pay fraud, wire fraud, elder abuse, identity theft, atm and loan fraudActs independently on behalf of secu’s interests regarding paying/declining fraud claims to mitigate loss by using investigative skills, current fraud trends, and personal judgment.
Monitors fraud alerts via the verafin system to identify and minimize potential fraud losses.
Contacts members by telephone to verify transactions.
Suggests modifications to verafin system as needed based on current fraud trends.
Reviews true check alerts to identify checks that have a high probability of being returned.
Reviews suspicious new account activity via oflows system.
Partners with law enforcement, financial institutions and merchants in an effort to mitigate fraud losses.
Attends court as required on behalf of secu.
Provides support to both internal and external members via telephone and e-mail.
Qualifications:
What we’re looking for:
A./b.sDegree from four (4) year college or at least two years experience in related field.
Banking knowledge of uniformed commercial code (ucc), regulation cc, regulation e, compliance issues bank secrecy act (bsa).
Demonstrated strong knowledge of ms office, including word, excel, powerpoint, outlook and loan processes.
Excellent verbal and written communication skills.
Excellent “customer service” skills, both internal and external.
High attention to detail.
If you’re interested in a challenging and rewarding career, then secu is for you!
We can’t wait to get to know you!
Secu is an equal opportunity employer
