Job details
Job type full-time
Full job description
Responsibilities
Coordinate all cross-border moves • request authorizations for agents and operations • answer enquiries from shippers, agents, drivers and van line staff with regards to the government tariff and policies • manage and update move information in us and canadian systems • track the progress of all cross-border moves (move management)
Produce required moving documents
Educate customer and driver on border requirements (documentation, timing and entry information)
Enforce and monitor government rules and regulations
Update government warehouse information and complete inspection requests
Cover / support other regions when requested by management (i.e.: domestic government coordinator)
Other duties as required by management
Qualifications
Excellent customer service skills and attention to detail with a pleasant phone manner and interpersonal skills
Experience with ms windows applications and internet
Excellent organizational and time management skills
Efficient and accurate understanding of data and policies in a very high paced demanding environment
Highly motivated and self-driven with excellent team work skills
Bilingual is an asset
Very reliable and punctual
Highly motivated and self-driven with excellent team work skills
Willing and available to work additional hours including weekends where required
Be available to work each day of the peak season (may 1st – august 31)
Practices clear, concise and correct oral and written skillsThis include proper phone and email etiquette.
Adept at handling multiple customers, tasks and issues in a professional manner showing a consistent sense of urgency.
Possesses strong detail orientationPossesses strong initiative and ability to obtain strong process knowledge.
Maintains a neat, organized work area and uses appropriate time management toolsProactively reviews workload for appropriate prioritization.
Ability to learn quickly and adapt to changes with little resistanceMaintains effectiveness in varying environments and with different tasks, responsibilities, and people.
Dependable, reliableAbility to create and maintain positive work relationships and is team orientated
Experience in an operations department is desirable along with strong administrational, attention to detail and analytical skills
Secondary education preferred
Sirva worldwide relocation and moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every sizeWith 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human supportFrom relocation and household goods to commercial moving and storage, our portfolio of brands (sirva, team relocations, allied, northamerican, & smartbox) provides the only integrated moving/relocation solution in the industryBy leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provideWe’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need itFor more information please visit www.sirva.com.
Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and productWe believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our businessYou will be surrounded by some of the brightest and most driven people in the industryAt sirva, you will be in great company!
At sirva, we`re committed to cultivating a workplace that reflects the diversity of the global organizations that we serveWe recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectivesThose perspectives lead to new ideasNew ideas lead to innovation and excellenceOur approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employerWe evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local lawsSirva also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to human resources at hrsirva@sirva.com and let us know the nature of your request and your contact information.
