Job details
Job type full-time
Full job description
The service partner manager is responsible for establishing, supporting, developing, and monitoring all service partners and service providers established in the america’s region (north, central and south america) per strategic management goalsDuties include service partner and service provider searches in the region, establishment of service spare parts depots with each partner in the respective country, developing and executing training development of service partners in conjunction with us and hq teams, supporting new service partners with day-to-day operations, and planning with sma management and service partner management to further develop and execute service and sales related strategies within the regionThe service partner manager will also manage a team of service partner coordinators who manage transactional duties related to approving and managing service activities assigned to service partners and service providers and managing service partner stockOther duties may include managing partner stock levels, reorder points, invoicing, periodic training (internal and external) and overall management of service-related deliverables, maintaining service milestones within the job scope, and representing sma-america in all partner related communications.
New service partner identification including issuing strategic partnership rfps, conducting face to face partner interviews, performing competitive evaluations, and making detailed recommendations on potential candidates.
Partner management: responsible for oversight, specifying, planning, coordinating and implementation of all service-related deliverables to applicable partner service teamsResponsible for costing, budgeting, and tracking all costs associated with programs within the role’s responsibility.
Communications: responsible for the preparation and management of all service strategic milestones and the proper dissemination of these milestones to all involved stakeholders in the service organization and local company.
Management: develops the required service partner teams and is responsible for the various support programs as requiredWorking with the sma americas service managers to provide support between partner team members and functional groups fulfilling role requirements as necessary.
Partner management process development: responsible for the development of key partner management processes to ensure any deliverables assigned to a partner and/or subcontractor can be tracked, executed, and documented as required.
Management team support: work directly with the gso america’s management team to develop and execute a winning service partner strategy to enhance sma-america’s position in the local markets and help support other regions as required globally through the development of sound business support systems.
Hire, train and manage additional service partner coordinators with new country and market and market expansion.
Other duties as may be required or assigned.
Position requirements:
A bachelor’s degree in electrical engineering or business administration is strongly preferred.
Minimum 5 years in a leadership role requiredAt least 5 years of experience in solar installations is preferred.
Experience in import/export and working with supply chain and logistics is preferred.
Prior experience working within a service group or on service-related functions is strongly preferred.
Additional information:
Understanding of solar operations and maintenance required.
Team building, leadership principles, management principles required.
Budgeting, p&l knowledge strongly preferred.
Excellent verbal and written communication skills are required.
Proficiency in the english language, both written and verbal, is requiredSpanish language skills are a plus.
Proficiency with microsoft office suite (word, powerpoint, excel) is strongly preferred.
Attention to detail and a high level of accuracy are required.
Ability to analyze and solve problems effectively.
Effective in working within a team concept.
The work environment is constrained to a corporate office environment or home office, with occasional functions in a field service environment including possible site visits and partner visits.
This position may require periodic domestic and international travel.
