Job details
Salary $55,000 - $65,000 a year job type full-time
Full job description
About srs acquiom
At srs acquiom, our focus is on simplifying complex transactions in m&a and in the loan agency marketsSince 2007, we have been continuously innovating to solve issues for some of the industry’s most sophisticated buyers, sellers, borrowers, lenders, and counselOur top-tier team has supported more than 4,000 deals including high-profile transactions such as google’s acquisition of nest, facebook’s acquisition of oculus and yahoo’s acquisition of tumblrWe are looking for extraordinary people to help drive our continued successIf you are looking to join a growing, entrepreneurial environment in an established company, we want to hear from you!
Position summary
Srs acquiom is currently seeking a it support analyst to support our it operations teamThe it operations team is responsible for all areas of internal desktop and cloud app support and maintains network infrastructure for our satellite office locationsThe ideal candidate will work collaboratively with the existing it support team members to support internal clients, has an understanding of laptop and mobile device troubleshooting, is eager to learn and grow their skillset, and contribute to new ideas and projects in a diverse, fast-paced, deadline driven environmentCandidate must have macos experienceThis position is remote during the pandemicThe base salary range for this position is $70k - $80k, based on level of experience.
Primary responsibilities
Provide help desk support for hardware and software.
Prioritize, assign and respond to internal client issues (submitted via ticketing system or in-person); manage tickets through to completion
Perform diagnostics to collect information to determine and correct the source of error and isolate performance issues
Test and deploy new software, hardware, procedures, installation, conversion and upgrade activities
Maintain database of all staff inventory, user accounts and logins to facilitate on/off-boarding process
Engage with vendors when necessary to research issues and determine and implement recommended solutions
Maintain inventory levels of equipment to facilitate on-boarding process.
Provision user accounts in cloud apps, voip system, cloud faxing, copiers, and secure printing management system
Manage new employee onboarding process from creating accounts to provisioning devices to in-person training and it orientation on day 1
Maintain employee backup system as part of disaster recovery/backup plan
Automate help desk tasks and maintain security profiles via mdm software for laptops and company smart phones
Follow documented troubleshooting procedures and standards
Contribute ideas and recommendations to and assist in writing it/admin and tech training documentation
Perform end-user training on macos and other company-provided software and hardware
Other tasks as assigned
Required qualifications & skills
Bachelor’s degree preferred, or equivalent combination of education, training, and experience
Proven ability to listen respectfully and communicate effectively with non-technical staff.
Experience installing, configuring, and troubleshooting network infrastructure and technologies including wired and wireless infrastructure, voip, and managed printing.
Experience configuring networking switches and firewalls (ieVlan assignments, switchport settings, dhcp, firewall policies)
Computer configuration and application setup experience with equal weight given to windows and macos .
Experience using centralized management/mdm tools for os configuration and administration
Knowledge of basic printer maintenance tasks such as clearing paper jams and toner replacement.
Experience administering cloud apps (ieO365, g-suite)
Knowledge of macos (10.14 to current), windows 10, cloud-based email and productivity tools, and mobile devices
Experience troubleshooting hardware, software, network, and printer issues
Experience configuring cloud apps for single sign-on with active directory or other sso provider (ieOkta, onelogin, jumpcloud)
Ability to follow written documentation for tasks and procedures
Desirable: experience with windows server/active directory, bash scripting for macos, virtualization, help desk automation, working knowledge of systems and network administration and troubleshootingExperience working in financial services or legal environments.
Desired characteristics:
Self-motivated
Intellectually curious
Collaborative
Amiable
Operates with highest integrity and attention to detail
Passionate about efficient, scalable business processes
Ability to prioritize and multi-task across many projects
*a few benefits our employees enjoy
Comprehensive benefit plans (medical/dental/vision) starting on day 1
401(k) with 4% matching
Discretionary bonus incentive
Discretionary time off
Fitness credit
Several pre-tax plans (dependent care, transportation, flexible spending)
Transportation reimbursement
Benefits reimbursement
Physical requirements/special demands
Must be available to work standard business hours, and occasional nights/weekendsMust be able to spend large amounts of time standing or walking around office and between floors.
Must be able to work on-site in denver office majority of time.
Travel may be necessary, up to 20% of year, and may not be scheduled in advance.
Must be able to routinely lift 30lbs.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employeeDuties, responsibilities and activities may change, or new ones may be assigned at any time with or without advanced notice.
With respect to its programs, services, activities, and employment practices, srs acquiom incAssesses qualified individuals without regard to their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected statusRequests for reasonable accommodation or the provision of auxiliary aids should be directed to human resources.
Job type: full-time
Pay: $55,000.00 - $65,000.00 per year
Work location: multiple locations
