Job details
Job type full-time
Full job description
Summary/objective
The learning & development manager develops, delivers, and measures the learning and development strategy, tools and processes for all airport and support center rolesThe l&d manager will partner with internal subject matter experts to create training content (e-learning and job aids)The l&d manager will manage the relationship with external training vendors and manage all training-related projectsThe learning & development manager reports to the vice president, people developmentThis role does not have direct reportsThis position can be remote, or can sit in our support center in ashburn, va.
Essential functions
Design and develop training programs to be used in virtual, online, instructor-led and blended learning environments
Responsible for master administrator functions of learning management system including setup, upload of content, develop learning pathways, and on-going updates/maintenance
Create weekly reporting for training courses and content to share with executive team and operations
Liaison with ssp group learning & development team on company-wide initiatives, reporting, follow-up, etc.
Manage on-going relationship(s) with training vendors; act as key point-of-contact on training projects, subject matter expert meetings, and status updates
Effectively manage stakeholder relationships throughout all training projects
Develop and deploy programs to collect feedback on effectiveness and relevance of training to use in developing new training and initiatives
Ensure learning systems are leveraged fully to execute training for all roles/functions
Manage projects keeping to established timelines and budgets
Other duties as needed or as assigned by supervisor
Education/experience & skills
Bachelor’s degree in instructional design or a related field, preferred
Hospitality experience preferred
Minimum two (2) years experiences in learning & development, instructional design or a related field.
Knowledge and experience working with articulate storyline and rise
Knowledge of instructional design methodologies, adult learning theories and principles and ability to apply to effective training content
Proficient in microsoft office (word, excel, powerpoint, and outlook)
Ability to learn company’s learning management system
Dynamic and positive attitude to support our culture and work environment
Stellar communication, organization, and follow up skills
Proven ability and flexibility to work in a fast-paced environment, juggle multiple tasks, effectively prioritize assigned job duties, meet deadlines, and deal with high stress situations while exercising sound judgment and decision making
Physical effort or dexterity
This position is mostly sedentary in a normal office environment.
Note: candidates whose disabilities make them unable to meet these requirements will still be considered qualified if they can perform the essential functions of the job with reasonable accommodation.
Visual acuity, hearing, speaking
Qualified candidates must speak, read, and write fluently in english.
Due to the visual and auditory nature of this role candidates must be able to review the material for visual accuracy.
Note: candidates whose disabilities make them unable to meet these requirements will still be considered qualified if they can perform the essential functions of the job with reasonable accommodation.
Environment and scheduling
This is a full-time position, non-exempt position eligible for overtime
This position will work remotely from home
Days and hours of work may vary and are dependent upon the hours mutually agreed upon with the manager.
Ssp america is an equal opportunity employer and does not unlawfully discriminate against team members and applicants for employment on the basis of race, color, ancestry, national origin, citizenship, age, physical or mental disability, medical condition, pregnancy, religion, sex, gender, gender identity, gender expression, marital status, sexual orientation, protected u.sMilitary or veteran status, political affiliation, genetic information, union activity or any other bases protected by lawAll ssp america, incEmployees, other workers and representatives are prohibited from engaging in unlawful discrimination.
