Job details
Job type full-time
Full job description
Description:
Why work at stafford communications:
Stafford communications is uniquely differentWe are a place for people who love to help peopleWe provide customer service to some the nation’s most prominent brandsWe are experts in regulated industries and help pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies build brand loyalty by providing their customers with exceptional experiences.
Our job is to make a positive impact in a customer’s life, at every single opportunityWe have a passion for the products we supportWe are committed to quality customer service, superior account management and continual improvement.
Just as important is our commitment to the growth and development of our employeesWe are firm believers of promoting from within and many of our managers started with the company in entry-level positionsAnd of course, we offer competitive benefits ranging from work-life balance programs to comprehensive medical, dental, vision insurance plans and savings and retirement plans.
We are looking to hire an entry level it technician to join our growing teamThis position is based in new providence, nj and will work from home and onsite as needed.
What you will be responsible for as an it technician:
Provide hands-on technical support in an enterprise environment.
Responsible for the troubleshooting of computers, including software installation, hardware installation, configuration of peripherals and maintenance, including wired and wireless networking.
Support active directory users and computers, including setup, domain joins and password resets.
Diagnose problems and coordinate repairs
Triage it tickets for relatively straightforward matters and regarding complex issues
Manage the new hire, onboarding, and offboarding processes
We need people who are great at:
Taking things apart and putting them back together again.
Communication, documentation, multitasking, and being a team player
Adapting and being flexible to cover business needs.
Requirements:
What you will need
Education in information technology and information systems, computer science, information science, systems & network administration, software engineering, computer engineering, or cybersecurity is required
Previous work experience in helpdesk or ticketing system documentation experience preferred
Knowledge of active directory, group policy, office and windows is helpful.
Strong customer service skills
Ability to work evenings or weekends as needed
