Job details
Salary $20.15 - $22.00 an hour job type full-time number of hires for this role 1
Qualifications
Bachelor`s (preferred)
Us work authorization (preferred)
Full job description
Join our dedicated team of caring and dedicated staff members and our wonderful community of volunteers as we work towards suicide safer communities! our non-profit program serves monterey, santa cruz, and san benito counties with our main office located in santa cruzWith over 60 years of experience serving our tricounty communities, our program remains at the forefront of community-based suicide prevention workIn addition to our accredited, 24-hour suicide crisis line, we provide a range of community education and outreach activities, as well as bereavement support services for those who have lost loved ones to suicideWe are poised to expand in the coming years and are seeking an individual who can, with support from our team, facilitate the growth and continued transformation of our services.
Summary:
This position is the hub of our constantly moving wheelUnder the direction of the program director and in collaboration with other staff members, the assistant program director is responsible for managing and coordinating all aspects of the suicide crisis line, including our internal systems of operation and service delivery and supervising staff who recruit, screen, train, and supervise our volunteer respondersThis person also coordinates, under the direction of the program director, select areas of our general program operations, including program evaluation proceduresThe schedule is 40 hours/week and flexible, including regular work during the weekday and periodic weekday evenings and weekend activitiesWe are pleased to offer a balance of remote and in-office work and understand that helpers are humans too, with a life outside of workTo that end, our program strives to place self-awareness and self-care at the heart of our workWe choose to embrace a culture that allows us to have full and vibrant lives while doing work that is both challenging and uniquely rewardingIt is not always an easy balanceWe work to support one another in developing and strengthening our self-awareness, boundary-setting, and our personal and professional self-care coping skillsThis work is most satisfying for those who thrive in dynamic work environments, have a high degree of emotional intelligence, are invested in personal growth, are committed to cultural and linguistic diversity and humility, and, ultimately, looking to do good in the world, for others and ourselves.
Benefits
Flexible work schedule, the balance of remote and in-office workMonthly cell phone stipend and paid mileage for program-related travelGenerous pto (paid time off) plan, including vacation, sick, and holiday payComprehensive medical and dental benefits.
Primary duties and responsibilities include (the main dish, managing our hotline operations):
Partner with program director and select staff in capacity building and expansion of suicide crisis line activities and staff in conjunction with local, regional, statewide, and national developments (including prep for 988)..
Coordinate scheduled program re-accreditation (includes implementation of policies, procedures, and service delivery systems in compliance with established standards), under the direction of the program director.
Supervise and oversee the suicide crisis line volunteer coordinator, whose primary function is the support, supervision, and coordination of our amazing volunteer community.
Supervise and oversee field study interns, under the direction of the program director.
Cultivate and maintain relationships and contracts with suicide crisis line vendors and program partners
Develop and maintain partnerships with other emergency & behavioral health crisis service providers.
Oversee service delivery systems, including technology specialists and subcontractors, purchase of necessary equipment, etcTo support the program’s shifting needs with technologyProvide guidance to staff on the effective utilization and troubleshooting of these systems.
Oversee the semi-annual update of the program’s resource directory.
Responsible for implementing the continuity of operations plan to ensure continuous service delivery.
Oversee administrative office operations, including files, supplies, equipment, and mail.
Ensure program compliance with local public health mandates for essential workers.
Conduct and coordinate ongoing suicide crisis line evaluation and quality assurance activities.
Produce quarterly implementation, utilization & evaluation reports for program director and staff.
Function as an emergency contact for volunteers and external crisis line vendorsGeneral (applies to all program staff--we all do these things):
Support community outreach efforts periodically and interface with key community contacts as directed (e.gFunders, administrators, journalists, educators, etc.) to maintain and build collaborative relationships.
Participate in recruitment, screening, training, and orientation of new volunteers
After a trial period, participate in rotating 24-hour shift supervision and support for volunteer responders.
Participate in annual fundraising events and other agency special events as needed.
Responsible for successfully completing suicide crisis line training.
Meet regularly with the program director to establish a work plan, prioritize tasks, and report on implementationPerforms other related tasks as assigned by the program director.
Desired knowledge, skills, and other abilities (things that are great about you):
Minimum bachelor’s degree or associate degree with two years of related experience, or high school graduate with four years of related experience.
Experience with management and supervision; excellent managerial and supervisory skills
Experience with project management, including time management and the ability to prioritize and delegate
Excellent written and verbal communication skills.
Ability to speak effectively before community groups or employees of the agency.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Experience and knowledge of volunteerism, either in a supervisory or volunteer capacity.
Ability to compassionately identify with and respond to personal and emotional issues (and set boundaries when a more appropriate resource is better suited or your ‘tank is empty.’.
Proof of vaccination status (required for in-office staff).
Computer proficiency in microsoft office.
Valid california driver’s license, reliable transportation, and willing to attend activities in santa cruz, monterey, and san benito counties as neededFamily service agency of the central coast is an equal opportunity employer.
Job type: full-time
Pay: $20.15 - $22.00 per hour
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Schedule:
Monday to friday
Weekend availability
Education:
Bachelor`s (preferred)
Work location:
One location
Work remotely:
Yes
Work location: one location
