Sykes is excited to now be a part of sitel group®, one of the largest global providers of customer experience (cx) products and solutionsWith 160,000 people around the globe - working from home or from one of our cx hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languagesLearn, lead & grow at sitel group® we believe experiences are everything, and that happy associates are successful onesThat`s why we give our people the tools and the freedom to learn, grow, have fun and be themselvesThere has never been a more exciting time to join our team!
Required qualifications, skills and experience
As a remote-based talent acquisition manager for sykes/ sitel group®, you will be responsible for providing leadership, consultation and expertise for nonagent recruitment, for all brick and morter and work at home clients.
Develop consultative business partnerships with business leaders and cross functional partners to address recruitment and hiring challenges and influence decisions.
Provide leadership, direction and support for the successful design, implementation, strategic management, and tactical management of all major programs related to employment branding, sourcing, candidate assessment, selection and hiring.
Track and use key metrics to drive continual improvement regarding recruitment decisions, to ultimately improve the quality of hire.
Provide personal, `hands-on` involvement, direction, coaching, and mentorship to recruitment team members.
Proactively develop candidate pipelines through traditional and innovative sourcing methods, including social media avenues and any emerging technology-based methods.
Ensure compliance with established recruitment and hiring procedures, including human resources and eeo/diversity policies.
Direct the implementation of multiple sourcing strategies to attract candidates and stay abreast of trends and innovative recruiting techniques to be competitive in state-of-the-art recruiting practices
Manage new client implementations, and participate in client calls to represent talent acquisition.
Desired qualifications, skills and experience
Education and/or experience
Bachelors degree
5+ years of full life cycle experience and/or training, within a corporate and/or staffing agency environment, or equivalent combination of education and experience
Recruitment in call center environment desired
High volume recruitment experience
About sykes
Eoe/m/f/d/veteran
Eeo statement
Eoe/m/f/d/veteran
