Job details
Job type full-time
Full job description
We are looking for an experienced and passionate documentation specialist to write user-facing documentation and training content to take our services to new heights! in this role, you will be part of a team who works collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to understand and useAn ideal candidate for this role has technical writing experience in a field such as software development, computer science, or engineering and has a natural desire to help people understand and have a great experience with our products..
Responsibilities:
Research, outline, write, and edit new and existing content including user interface text, online help, user-training content, and developer guides
Independently gather information from subject matter experts to create content that helps the target audience, turning insights into language that sets our users up for success
Collaborate closely with various departments across the company to ensure content meets the needs of the business
Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Use content metrics and department kpis to evaluate current content and develop innovative approaches for improvement
Assist in developing ticket deflection strategies to improve our users’ self-service abilities
Contribute to the evolution and maintenance of the company’s information architecture
Required skills/abilities:
University degree in a relevant field
2-4 years’ industry experience as an effective technical writer
Previous experience writing documentation and procedural materials for multiple audiences
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Superior written and verbal communication skills, with a keen eye for detail
Basic understanding of modern software development processes
Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Experience with the following tools is a plus:
Zendesk (guide)
Pendo
Google analytics
Benefits& perks:
Health, dental, and vision insurance plans
Medical and dependent care flexible spending accounts
Open pto - we like to keep this simple...making time for life is important!
10 paid standard holidays each year in addition to open pto
401(k) savings plan
Company-paid life, ad&d, and disability coverage
A collaborative, entrepreneurial learning environment with a proven playbook
The opportunity to work with innovative and progressive technology
Remote /onsite/hybrid working options
About saasoptics & chargify
Saasoptics & chargify have joined forces to offer the most comprehensive, best-in-class billing and financial management solution on the marketTogether, we support b2b saas businesses from customer acquisition to revenue recognition, empowering them with tools they need to go-to-market with any pricing, billing or customer model they need to lead their industry.
Together, with a recent investment from battery ventures totaling over $150m, chargify and saasoptics are well positioned to disrupt the billing and subscription space, leading the industry into the futureSaasoptics and chargify, together, are trusted by more than 2,000 customers and manage more than $10 billion in customer annual recurring revenue.
Wkilzlgqnz
