Job details
Job type full-time
Full job description
About safeauto:
Safeauto has been a leading provider of affordable state minimum coverage since its founding in 1993From humble beginnings in a small, one room office downtown to a full office building near easton town center, safeauto has always been proud to call columbus, ohio homeWith an unwavering entrepreneurial spirit and the idea that everybody has the right to have insurance, we`re now providing options in 28 states for drivers who are looking to save hard-earned dollarsSafeauto offers flexible payment plans, immediate coverage, and 24/7 customer service through the phone and webWhether you`re looking for auto, commercial, home, life, motorcycle or renters insurance, our dedicated team rides with you around the clock to ensure we are providing you the coverage that fits your needsOur agents are available to assist you 24/7 at 1-800-safeauto (1-800-723-3288)Play it safe with safeauto! for more information, visit www.safeauto.com.
Summary:
The service desk technician is the second tier of technical support for end usersThey are responsible for handling ticket escalations from the operations team and troubleshooting end-user hardware and applicationsFor issues extending beyond the capabilities of a service desk technician, they are responsible for escalating to the appropriate teams and following through to ensure end-user issues are appropriately resolved.
Essential duties and responsibilites
Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Interviews internal customers to collect information about problemsLeads internal customers through diagnostic procedures to determine the source of error
Determines whether the problem is caused by hardware such as a modem, printer, cables, or telephone
Handles problem recognition, research, isolation, resolution, and follow-up; referring more complex problems to level ii technicians
Logs and tracks call using problem management database and maintain history records and related problem documentation
Resolution responsibilities include: account unlocking, password management, vpn token administration, citrix profile resets, ftp user administration, and other duties as assigned
Calls software and hardware vendors to request service regarding defective products
Writes or revises user-training manuals and procedures
Trains users with software and hardware training.
Responsible for complying with the information security policy and preventing the unauthorized use or disclosure of the company`s information assets.
Must be able to lift and move heavy objects
Experience and skills requirements
Understanding of wan and lan networks
Familiarity with industry-standard ticketing systems
Experience troubleshooting windows os issues, specifically windows 10
Experience troubleshooting end-user applications
Understanding of the windows registry
Experience supporting microsoft office
Experience with software deployment tools
Understanding of active directory
Experience troubleshooting peripheral devices such as printers, scanners, and other hardware
Self-motivated and driven technical contributor
Strong analytical and problem-solving skills
Able to work independently and as part of a team to achieve set goals
Excellent analytical, organizational and communication skills
Able to prioritize multiple tasks and quickly change focus to high priority items
Preferred:
Familiarity with office365
Familiarity with sccm
Flexible hours - this position needs to be monitored 24/7 so you will be working late or overnight hours on occasion.
The perks: comes standard: great comprehensive benefits package including health, dental, and vision paid time off and eight (8) paid holidays so you can visit your family, take a trip, or enjoy a staycation 401k with company match rewards for great work – yearly performance-based bonuses opportunity for advancement in a growing company and industry included luxuries: work from home - spend less time in traffic, spend more time with family! wellness program - earn up to $400 per year for improving or maintaining your health and fitness(subject to program guidelines).
Ready to learn more? while you are considering to apply, we suggest you check out our safeauto linkedin page to get a feel for our culture, our associates, and what it’s like to work here: www.linkedin.com/company/safeautoLearning more about who we are and what we do will help you prepare for a potential interview!
Employment and advancement opportunities within safeauto are based upon meritSafeauto does not discriminate, or tolerate discrimination, on the basis of race, color, religion, sex, national origin, age, disability status, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by lawSafeauto also makes reasonable accommodations in accordance with the law for qualified individuals with known disabilitiesThese standards apply to all aspects of employment, recruitment, compensation, benefits, and training.
