Job details
Job type full-time
Full job description
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Job category
Customer success group
Job details
The customer data platform (cdp) practice lead is a demonstrated thought leader in technical and/or functional aspects of customer and partner engagements that lead to the successful delivery of cdp projects.
The cdp practice lead plays the critical role for setting customers up for success by prescriptively helping to shape and then lead the project teams within the salesforce cdp spaceThis role also provides the professional services team with subject matter expertise related to the proposed solution and client needs in order to ensure successful project deliveryThis includes helping to identify and proactively manage risk areas and ensuring issues are seen through to complete resolution as it relates to cdp implementationsWill have the ability to configure and drive solutions, while mentoring the project team to meet the customer’s business and technical requirements.
This role will include helping to align on the development of client-specific implementation proposals, sows, staffing plans, engaging with smes across the organization to gain consensus on an acceptable proposal, developing best practices within the cdp community, development of shared assets and strategic alignment on global initiatives.
Responsibilities
Serve as the subject matter expert for salesforce cdp
When engaged with customers, assist with team leadership and help/exceed goals and metrics while providing insight to cdp best practices
Lead mentorship programs to help scale cdp technical and functional knowledge within delivery services
Coordinate monthly practice meetings to encourage and share knowledge with members of the team
Engage in continued, self directed professional growth and development
Deliver high client satisfaction (csat) by ensuring value is realized through each engagement
Positively impact internal and external initiatives across services, support, enablement, alliances and tmp
Align closely with account and services sales teams and partner in pre-sales activities such as scoping, engagement plan development and project staffing
Manage multiple strategic clients simultaneously to meet 25% billable target
Directly manage a team of practice members
Inspire people to do the best work of their careers by being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of best places to work
Recognized as a valuable and trusted advisor by our customers and other members of salesforce cdp community and continue to build a reputation for excellence in professional services
Collaborate with the go-to-market team to drive continued growth of services
Act as an escalation point as it relates to salesforce cdp projects via project support requests
Preferred qualifications and skills:
Ba/bs degree or foreign equivalent
Relevant salesforce cdp platform experience or equivalent customer data platform/management (custom cdp solutions, saas cdp solutions such as tealium audiencestream, adobe aep, segment, arm treasure data, blueshift, sessionm, redpoint etc.) experience preferred
Experience with data management, data transformation, etl, preferably using cloud-based tools/infrastructure
Relevant salesforce experience in sales & service cloud as well as marketing cloud, related certifications is a plus (marketing cloud consultant, administrator, advanced administrator, service cloud consultant, sales cloud consultant, etc.)
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aidsAbility to conceptualize and design sophisticated wireframes, workflows, and diagrams
Ability to work independently and be a self-starter
Comfort and ability to learn new technologies quickly & thoroughly
Specializes in gathering and analyzing information related to data integration, subscriber management, and identify resolution
Excellent analytical & problem solving skills
Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, road mapping, enterprise transformation strategy, and executive-level requirement gathering sessions
Travel to client site (up to 50%)
Knowledge of data governance and data privacy concepts and regulations a plus
Leadership qualities:
Passion: passionate about customer success
Beginner`s mind: always learning; approaches each interaction with open mind; great listener and hands-on
Leadership: self-aware and strategic thinker; proficient at building strong relationships
Communicator: speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages c-level with authority and confidence
Storyteller: confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
Team player: proficient at collaboration and working with members of a team
Urgency: ability to move fast and drive business value and results
Trust: trusts the company’s core values; shows integrity, transparency, and reliability
Adaptable: excels in high levels of uncertainty and change
Community champion: leads internal initiatives; actively contributes to the community’s knowledge and resource base
Accommodations
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