Job details
Salary $65,800 a year job type full-time
Full job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job category
Customer success group
Job details
The ideal candidate for the analyst, professional services offerings knows how to get the job doneYou will play a critical role in supporting the rhythm of the portfolio and offer lifecycle of the salesforce professional services organization.
Reporting to the portfolio strategy leader, your day to day will focus on supporting strategy offer concepts and providing analysis on new market ideas, including but not limited to:
Responsibilities:
Interview customers and subject matter experts
Conducting industry and customer research
Building and developing strategy and offer concept briefs
Identify opportunities for offer enhancements
Perform a range of assignments while continuing to build knowledge of the organization and skills to improve job functions
Responsible for gathering, monitoring, analyzing and interpreting data for offers and solutions
Collaborate with stakeholders across salesforce to gain understanding and identify requirements
Coordinating across the global professional services team to build and maintain offer assets and collateral
Coordinating with offer activation to ensure effective offer launch plans are built and executed against
Supporting offer managers across the full lifecycle of an offer
Provide analysis on new portfolio strategy concepts
Operationally team up with other operating units to drive consistency in offer strategy
Qualifications
Critical success criteria hinge on adapting to new business requirements on a regular basis
Strong self-discipline working in a success from anywhere environment
Leads by example and encourages others to follow their lead
Demonstrated leadership in a peer group
Demonstrated aptitude and attitude are key success indicators that trump education
Ability to influence without authority
Strong self-management and time management skills
Recent experience working in an agile, small, or startup company with an emphasis on nimble execution
An ideal candidate would be adaptable, analytical, persuasive, empathetic with an execution mindset
Leans into opportunities to learn
Flexible and comfortable in a fast-paced ever-changing, highly accountable environment
Strong team player with the ability to organize, prioritize, and manage internal and external responsibilities simultaneously
Strong communication skills with an emphasis on active listening; presentation, written, verbal, and influencing
Ability to identify opportunities for improvements and drive change
Effective at building cross-functional relationships
Has a proactive mindset to get the job done quickly and efficiently
Experience working in the software industry
Salesforce, the customer success platform and world`s #1 crm, empowers companies to connect with their customers in a whole new wayThe company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy modelThese founding principles have taken our company to great heights, including being named one of forbes’s “world’s most innovative company” five years in a row and one of fortune’s “100 best companies to work for” eight years in a row.
We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at salesforceTogether, with our whole ohana (hawaiian for `family`) made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Salesforce`s customer success group is on a mission to help customers achieve business goals faster and get the most out of salesforceOur proven methodology provides a sustainable approach to business growth, trusted experts to help customers at every step of the way and meaningful insights to help put all aspects of our platform to work.
For colorado-based roles: minimum annual salary of $65,800You may also be entitled to receive bonus, restricted stock units, and benefits.
Accommodations
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Posting statement
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Salesforce.com and salesforce.org are equal employment opportunity and affirmative action employersQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability statusSalesforce.com and salesforce.org do not accept unsolicited headhunter and agency resumesSalesforce.com and salesforce.org will not pay any third-party agency or company that does not have a signed agreement with salesforce.com or salesforce.org .
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