Job details
Salary $140,300 a year job type full-time
Full job description
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Job category
Customer success group
Job details
Job description:
Department description:
The customer success group’s (csg) offer management team is a product management organization that productizes and monetizes the csg capabilities that will help customers realize business value from their salesforce technology investmentThis team is a “messenger of the market” to the rest of the csg organization, identifying the best market segments and opportunities for success offersWe maintain a multi-year roadmap for our portfolio, develop research-backed business cases for offer development and positioning, and manage the entire portfolio from design to end of lifeWe adhere to a governance framework to effectively manage and coordinate cross-functional workOnce offers are launched, we measure offer performance and identify changes to improve the experience customers and salesforce employees have with our offers.
The offer management pmo deploys programs to execute our organizational strategyOur programs consist of multiple components (projects and initiatives) that collectively help us achieve business goals associated with our strategy.
Role description:
We are seeking a director-level change agent to define and lead a success plan sales program with the goal of optimizing and operationalizing the way our csg solution advisor team partners with salesforce’s core sales team to drive attach of premier and signature success plansThis is a leadership role requiring the use of strong sales knowledge to compare program deliverables and benefits to the program charter, and ensure the intended and delivered benefits matchCareful planning and management of stakeholders (primarily core sales leadership) will be of critical importance in this position.
This individual will need to think broadly, manage horizontally, and execute from the top-downThe ideal candidate will possess a bias of action, and will be able to balance broad integration of program workstreams and low-enough level of details to proactively identify risks.
We are hiring this individual in q3 so s/he will actively contribute to the program definition and planning process in advance of fy23.
Responsibilities:
Define the program and develop the program business case
Develop the program governance structure, plan, and budget
Work with the executive sponsor, pmo leadership and contributing functions to define and secure a program team
Define, plan for, and manage stakeholder communications and expectations
Scope, plan, and manage projects that align to the program plan and schedule
Manage program execution (schedule, budget, quality)
Act as the communications conduit with executive sponsors and a steering committee, and conduct briefings and status updates
Develop and manage risk mitigation plans, and engage executive sponsors to assist with decision-making, prioritization, and leadership asks associated with risks
Stakeholder definition and management
Your impact:
Success will be measured by performance against the following expectations:
Alignment of the program’s definition, the program plan, and program deliverables to offer management’s success plan growth strategy.
Efficient execution of program operational management tasks
Synchronization of cross-program interdependencies
Delivery of the program’s strategic objectives
Credibility with stakeholders as a subject matter expert and trusted advisor
Minimum requirements:
Knowledge of effective sales strategies
Ability to prescribe solutions that align to offer management’s success plan growth strategy, and deploy and operationalize them through the success plan sales program
Operational rigor and track record of effectively driving cross-functional execution
Excellent stakeholder management skills
Preferred requirements:
Deep familiarity with the salesforce core sales motion
Strong financial management skills, including setting up a budget, performing monthly forecasts, tracking spending, and conducting variance analysis
Ability to build and lead a team of cross-functional contributors
Demonstrated ability to draw our varying opinions and viewpoints among team members to facilitate discussion and collaboration
For colorado-based roles: minimum annual salary of $140,300You may also be offered a bonus, restricted stock units, and benefitsMore details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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