Job details
Salary $121,800 a year job type full-time
Full job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job category
Products and technology
Job details
Content experience manager, platform
The salesforce platform continues to grow at a rapid pace, and so does the team of rockstar content creators who support it! we`re looking for a new people leader to manage a team of talented and motivated writers to do the best work of their careers.
Us: we’re a great team of content producers who work collaboratively with developers, quality engineers, product managers, and designers to create high-quality content that helps our customersContent includes:
Ui text that reflects salesforce`s voice and tone
User engagement that’s integrated into the product’s design
Videos and graphics
Help, user guides, and developer documentation
Interactive trailhead modules and projects, and other innovative content formats
You: you`re an excellent match if you’re self-directed, a problem solver, an excellent communicator, and passionate about technologyYou`ll be:
Inspiring, coaching, mentoring, and providing professional development for a team of writers
Partnering with other cross-functional managers to ensure the success of your product areas
Recruiting, hiring, and onboarding new writers as the team grows
Leading or advising on efforts to improve our deliverables, processes, or other initiatives
Working with the overall content & communications experience leadership team to determine direction and priorities for the team
Required experience/skills:
2+ years documentation management experience
6+ years of experience in technical writing
Proven leadership and mentoring skills
Excellent communication, analytical, interpersonal, and team development skills
Sound judgment and strong decision making ability
Strong customer advocacy skills
Great organizational abilities
Cross-functional team experience and influence
Track record of improving existing styles, processes, and teams
Bachelor`s degree in a technical or communications field or equivalent experience
Desired experience/skills:
Experience documenting saas applications or enterprise-class client/service software
Experience with source control software such as perforce or clearcase
Experience with authoring tools such as oxygen, arbortext editor or adobe framemaker
Experience with video and image editing software
Knowledge of dita
For colorado-based roles: minimum annual salary of $121,800You may also be offered a bonus, restricted stock units, and benefitsMore details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
Li-y
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this accommodations request form .
Posting statement
At salesforce we believe that the business of business is to improve the state of our worldEach of us has a responsibility to drive equality in our communities and workplacesWe are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and moreLearn more about equality at salesforce and explore our benefits.
Salesforce.com and salesforce.org are equal employment opportunity and affirmative action employersQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability statusSalesforce.com and salesforce.org do not accept unsolicited headhunter and agency resumesSalesforce.com and salesforce.org will not pay any third-party agency or company that does not have a signed agreement with salesforce.com or salesforce.org .
Salesforce welcomes all.
Pursuant to the san francisco fair chance ordinance and the los angeles fair chance initiative for hiring, salesforce will consider for employment qualified applicants with arrest and conviction records.
