Job details
Salary $80,400 a year job type full-time
Full job description
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Job category
Customer success group
Job details
Job details
The manager, business process in the global distribution operations (gdo) team will have diverse responsibilities primarily focused on understanding professional services processes and business priorities to help drive standardization and technology innovationThey will work with business partners and services stakeholders to understand current processes, draft and validate use cases, and generate business and technical requirementsThey will also partner with product managers and development teams to prioritize requirements on relevant roadmaps, and support both uat and enablement around launch.
Our ideal candidate will have experience working closely with sales operations, technology teams, and business users to drive key projects forward related to process design innovation and system automation initiatives / improvementsWe are looking for someone who can hit the ground running to manage multiple responsibilities in both a lead and consult capacity, while producing high quality results in a fast-paced environment.
Responsibilities:
Develop an understanding of the key pain points and strategic objectives of your services sales and delivery stakeholders to ensure global alignment on changes and priorities
Advocate for services sales and delivery requirements and represent their pov on enterprise wide projects, features & enhancements
Own the creation, documentation, validation, communication and upkeep of business requirements and their supporting use cases
Partner with subject matter experts, business architects, and product owners to develop product requirements, review solutions and designs, build enablement material and test scripts for qa and uat
Partner with services, business technology and product managers to launch new tools, define success metrics and publish project outcomes
Coordinate and lead uat and enablement around new releases
Monitor and review project progress and timelines, working with stakeholders to adjust schedules and plan as needed, identifying and resolving issues to ensure project success
Manage day-to-day relationships and updates with services stakeholders
A typical day may include...
Documenting, deep diving and analyzing a business process to identify inefficiencies and areas for improvement
Facilitate meetings with key stakeholders to understand business pain points, align on strategy and recommended path forward
Drafting or editing business or technical requirements to support professional services sale and delivery processes
Driving global alignment across requests, teams, strategies and corporate initiatives
Document or evangelize as-is and to-be processes and functional architectures
Creating or presenting test scripts, user guides, or enablement resources to relevant audiences
Identifying gaps or new considerations while leading or participating in requirements review, qa or uat
Required skills / expertise
Ba/bs degree or foreign equivalent
3+ years salesforce or contract lifecycle management experience (implementation or support)
5+ years of business requirements, product management, or technical requirements
Experience with one or more of the following: contract lifecycle management, financialforce (psa), cpq solutions, enterprise systems integration
Excellent written and verbal communication skills, ability to determine and communicate the appropriate level of detail to stakeholders at all levels of the business (both business and technical facing)
Proficient in authoring use cases, user stories, business and/or technical requirements
Experienced at collaborating with both business and technical teams; requirements gathering, prototyping, testing, launching and enabling enterprise solutions
Strong project management, process innovation and organization skills to align to project goals and identify gaps
Ability to work independently and consider cross-functional and downstream impacts
Ability to multi-task and perform across multiple initiatives in a fast-paced, team-oriented environment
Ability to tell compelling stories and explain complex issues in simple ways
Desired skills / expertise
Experience in professional services, especially sow drafting and approval
Experience with contract lifecycle management solutions
Experience in sales operations
Salesforce certifications
For colorado-based roles: minimum annual salary of $80,400You may also be offered a bonus, restricted stock units, and benefitsMore details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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