Job details
Job type full-time
Full job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job category
Products and technology
Job details
At slack, we are making work simpler, more pleasant, and more productiveMillions of users rely on us every single day to get their work done, and we take this responsibility seriouslyWe are seeking a senior technical program manager for our infrastructure group.
Slack is looking for a technical program manager to join our infrastructure groupAs slacks data grows, the infrastructure engineering group aims to provide the best blend of the tools and technologies that will strengthen the efficiency and dependability and scalability of our compute platforms and servicesAs a tpm, you understand the benefits of moving quickly and can champion methodologies within your team and across the organizationYou will play a meaningful role in scaling our cloud platform, site reliability and messaging infrastructure as well as making our user experience interacting with our services more efficient, pleasant and productiveYou make decisions that are fair and consistent, with an eye toward velocity, stability, and scaleYou thrive when given the chance to create programs and have a customer-centric mindset.
This role will have an unparalleled opportunity to influence the trajectory of development within slack engineeringThis role can be based out of an office or remote.
What you will be doing
Working cross functionally across the infrastructure group, you will align, unblock and enable reliability and core infrastructure to deliver high impact cross-functional programs at slack.
Create frameworks to identify and drive technical and process improvement opportunities
Work with engineering partners to continuously improve our service deployment/orchestration platform and drive the program and process for disaster readiness.
Measure, monitor, and communicate metrics internally
Communicate status and schedules, manage risks, help reports evaluate trade-offs, and call out impediments
Leverage internal data warehouse and visualization tools to identify gaps, track progress and inform data backed program decisions
Represent slack in large forums and drive issue resolution with broader community
Act as primary driver of long term programs running longer than 6 monthsResponsible for generating a roadmap and execution vision for the team.
Drive predictable multi-stakeholder execution with little oversightEnsure high quality specs from teams and capable of identifying gaps, unblocking issues, driving alignment between groups.
Become a strong influencer with credibility with peers and stakeholders, capable of building productive, trusting relationships with partners, autonomously.
Act as a mentor to other tpms and partners driving similar work.
What you should have
You have a strong knowledge of cloud based infrastructure and service deployment platforms
Exceptional verbal and written communication skills, with sufficient level of technical capability to effectively communicate with engineers, scope technical projects, and identify technical risks
Excellent organizational and interpersonal skills, and experience leading activities across large organizations
Understanding of site reliability and disaster readiness processes.
Proficient in git, github, aws infrastructure, grafana, and real time monitoring software
Ability to work independently and communicate across multiple time zones
Bachelor`s degree in computer science or engineering, or two years of equivalent training, fellowship, or work experience
Understanding of incidence response processes and experience scaling programs to support incident response processes
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this accommodations request form .
Posting statement
At salesforce we believe that the business of business is to improve the state of our worldEach of us has a responsibility to drive equality in our communities and workplacesWe are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and moreLearn more about equality at salesforce and explore our benefits.
Salesforce.com and salesforce.org are equal employment opportunity and affirmative action employersQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability statusSalesforce.com and salesforce.org do not accept unsolicited headhunter and agency resumesSalesforce.com and salesforce.org will not pay any third-party agency or company that does not have a signed agreement with salesforce.com or salesforce.org .
Salesforce welcomes all.
