Job details
Job type full-time
Full job description
As the field services engineer, you will be responsible for delivering the desired customer service experienceThe goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Sartorius is seeking a field service engineer to join the team! this is a great opportunity for the right candidate to join a driven and growing team self-starters, proactive and energetic candidates who are looking to contribute with ideas, innovative thinking, and tireless actions should applyWe offer a great work-life balance, yet intense, challenging, and fast-paced working environmentYour work will have real-world impact, and you will be supported in achieving your career goals.
As the field services engineer, you will be responsible for delivering the desired customer service experienceThe goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
What you will accomplish together with us:
Provide exceptional customer care
Build positive relationships with customers
Provide technical support to customers
Tie workflow to schedule to minimize unnecessary travel
Travel to customers by ground, train and air transportation as needed
Provide training to customers on the basic use and operation of bio analytics instruments
Perform field service, calibration, and installation of complex mechanical systems
Perform preventative maintenance and field sterilizations
Perform software updates / upgrades
Assist with resolving it issues related to bio analytics system installations follow all company`s procedures and protocols
Assist in drafting documentation of process and procedure as required
Keep accurate record via written and paper form
Produce timely, accurate and detailed service reports
Keep accurate count of parts assigned to engineer
Prepare customer facing estimates of repairs
Pass along identified leads to the sales manager
Travel to our ann arbor, mi, albuquerque, nm, fremont, ca and additional facilities and site for training and conferences as needed
Lift items that weigh up to 35 kg
Up to 80% overnight travel.
All other duties as assigned by management
What will convince us:
Bs in mechanical engineering, biomechanical engineering, biomedical engineering, or related field
As or certifications in engineering or military training and 5+ years proven field service experience
5+ years proven field service experience
Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and it skills
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Excellent driving record
Identification with our core values: sustainability, openness, enjoyment
What we offer
Sartorius’ ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficientlyNearly 10,000 employees at more than 60 sites are working together on achieving our goal: better health for more peopleAnd together, we have grown strongly over the past yearsEnjoy the advantages of working with a global player:
Opportunity for international career development:
A global network offering seminars and training sessions, expert and manager career paths
Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
Intelligent working environment: working in smart buildings with the latest technology and equipment
Ambitious goals: sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national originWe are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by ofccp here.
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We look forward to receiving your application.
Www.sartorius.com/career
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Sartorius is an equal opportunity/affirmative action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific openingYou can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com
We look for employees who would like to grow with us and move the innovative life sciences sector forwardIn the process, we focus on agile project work, mutual support within teams and working as equalsSartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.
Further insights into our world of work can be found here.
