Job details
Job type full-time
Full job description
Position: customer service specialist
Department: qa & production
Flsa status: non-exempt
Hours: monday-friday 8am-5pm
Location: remote
Overview of position
As a customer service specialist, you will serve as the “voice” of scanstat technologiesYou will be responsible for responding quickly and accurately to all incoming communication via phone, fax, or mailThis role is critical to maintain the high customer service standards that scanstat technologies is known forSo, if you relate well to all kinds of people, listen attentively, and can hone in on the issue then this is the perfect role for you!
In addition to demonstrating scanstat technologies values applicable to all positions, the customer service specialist is responsible for the following:
Duties and tasks:
Assess volume of contacts presented throughout the day.
Refer to company internal documentation; find resources to make decisions to provide answers and assist contacts with requests.
Answer and give reply to incoming communication via phone, fax, or email
Daily reports as needed to monitor and track call center metrics
Support the mail distribution team by cross training
Understands that this role requires specific responsibilities for protecting sensitive data
Other duties as assigned
Supervisory responsibilities: this position has no supervisory responsibilities.
Placement criteria:
Minimum of a high school diploma or 2 years of related work experience, or a suitable combination of education and relevant experience preferred
Should be proficient in computers, including microsoft office, the use of multiple monitors, and has the ability to learn and adapt to all company-specific software.
Physical demands:
While performing the duties of this position the employee is regularly required to sit and talk and hearThe employee is regularly required to use hands to finger, handle or feel and reach with hands and armsThe employee is required to stand, walk, and drive or ride in a motor vehicleThe employee must occasionally lift and/or move up to 25lbsMust have the ability to travel, sometimes with short notice and be able to provide after-hours support and weekend implementation as needed.
Work environment:
This job operates in a clerical, office settingThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Professionalism expectations:
All employees are expected to exhibit exemplary customer service skills, both with external customers, vendors, visitors, co-workers, and management staffTheir written and verbal communication skills should be concise and effective, they should aspire to excellence in both work and customer service, they should show courtesy to all they encounter while representing the company.
Scanstat technologies is an equal opportunity employerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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