Job details
Job type full-time
Full job description
Position: performance improvement manager
Department: corporate
Flsa status: exempt
Location: remote
Hours: monday-friday 8am-5pm
Overview of position:
The performance improvement manager is expected to be an expert in scanstat technologies production activities and lines of business (lob)This role works closely with the release of information (roi) and health information management (him) services lob operations managers to manage productivity and direct labor costs.
The successful candidate will use their knowledge and expertise to continually optimize the utilization of scanstat’s productivity tracking system (pts).
In addition to demonstrating scanstat technologies values applicable to all positions, the roi specialist is responsible for the following:
Duties and tasks:
Oversee the management of the productivity tracking system (pts)
Ensure functionality through technical support resources of the productivity tracking system
Develop processes and oversee administration of the productivity tracking system (pts)
Manage productivity standards ensuring that existing standards are applicable and adjustments are developed per policy and procedures
Develop productivity standards for new service installations
Develop and oversee management accountability for productivity
Provide daily/weekly reviews to management regarding employee performance
Follow up with managers on performance improvement activities
Other duties as assigned
Supervisory responsibilities: this position may have minimal supervisory responsibilities.
Placement criteria:
Minimum of a bachelor’s degree in a related discipline and 1-5 years of related experience or a suitable combination of education and relevant experience
Advanced microsoft excel skills (formulas, pivot tables, macros, v-lookup)
Skilled using other microsoft office tools such as word, outlook, teams
Above average knowledge of technology platforms
Knowledge of business data analytics and process improvements practices
Maintain effective communication with internal organizations, external vendors/partners and internal staff
Structure and present complex business subjects in a meaningful and comprehensible manner
Articulate business outcomes and value in clear and concise methods
Advanced organizational and time management skills
Strong negotiating, listening and superior interpersonal skills
Demonstrated written and verbal communication skills including public speaking
Self-motivated strategic thinker with strong analytic skills; data-driven
Highly collaborative with ability to influence others and build strong professional relationships
Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines
Physical demands:
While performing the duties of this position the employee is regularly required to sit and talk and hearThe employee is regularly required to use hands to finger, handle or feel and reach with hands and armsThe employee is required to stand, walk, and drive or ride in a motor vehicleThe employee must occasionally lift and/or move up to 50 lbsMust have the ability to travel, sometimes with short notice and be able to provide after-hours support and weekend implementation as needed.
Work environment:
This job operates in a remote clerical, home office settingThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Professionalism expectations:
All employees are expected to exhibit exemplary customer service skills, both with external customers, vendors, visitors, co-workers, and management staffTheir written and verbal communication skills should be concise and effective, they should aspire to excellence in both work and customer service, they should show courtesy to all they encounter while representing the company.
Scanstat technologies is an equal opportunity employerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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