Description
Position summary:
The position of director, client solution is responsible for retaining and developing a defined set of clientsThe individual will provide excellent client solutions and will develop strong relationship across the organization to flawlessly execute projects for our clientThe individual will be responsible for preparing and delivering a growth strategy for assigned accounts and development of team to support the accounts needsA heavy focus on brand accounts and relations is key for this role.
Key job responsibilities:
In depth understanding of all of schlesinger groups products and services and how to customize these products for different business customer segments through a deep understanding of client needs and requirements.
Identifies and builds strong relationships with influencers/decision makers within client organization to develop new business.
Identifies new sales opportunities and drives revenue by acquiring new clients/brands, new departments within existing account and/or lapsed customers.
Achieves and exceeds quarterly revenue, and profit targets and lead indicator performance metrics.
Lead capabilities presentations and pitches to potential customers.
Qualify accounts to determine fit for the business and effective use of company resources.
Partners with internal stakeholders to achieve successful client interactions and project outcomes.
Work closely with sales leadership to ensure account strategy is aligned with company goals and objectives.
Grow schlesinger client revenue through increasing awareness of schlesinger’s capabilities in online qualitative and quantitative research and other developing services such as global research, full service offerings, online communities, mobile research etc.
Provide client feedback and industry input to improve current products and innovative client tools/products.
Delivers results that produce high levels of client satisfaction and loyalty vsCompetition
Core competencies:
End client focus and success (brands)
Collaboration and teamwork
Commercial drive
Decision making and problem solving
Open communication
Requirements
Qualifications
Education:
Bachelors’ degree or equivalent experience required.
Experience: · must have 7+ years of experience working in a market research environment, combined with strong knowledge of qualitative and quantitative data collection methodologiesBusiness development experience required.· experience working directly with brands (a plus)· experience working with end-to-end client solutions (i.eFull service needs, technology needs)· computer savvy with a strong knowledge of microsoft office (i.ePowerpoint for presentations and the other suite of programs for day-to-day)· salesforce experience (a plus)
