Job details
Job type full-time
Full job description
We are in active pursuit of amazing individuals capable of being the primary point of contact for their clientsThis position is responsible for building long-term relationships with scorpion`s franchisees while helping them achieve all goals through strategic and effective online marketing campaignsYou must be a professional and constantly improve your skills to be an expert in all aspects necessary to best serve scorpion clientsFranchise marketing managers acknowledge client requests, questions, and concerns and continuously execute and refine their customized marketing campaign to ensure their success.
Your top priority, and a key area in which you will be evaluated, is retention; both value retention and overall client retentionThe goal with every client is to make them a scorpion client for life.
Responsibilities:
Acknowledge client requests & questions and continuously execute and refine the client`s customized marketing campaign to ensure success
Providing ultimate professional experience and creating partnerships with scorpion clients to prove that we are the best in the industry
Continually interacts, provides updates of good news and of work performed, educates and suggests new campaign strategies based on any uncovered information
Ability to meet with (at scorpion or elsewhere) clients and conduct productive and positive business meetings
Providing a comprehensive monthly report covering the performance of the campaign, future plans, etc.
Supply client updates regarding areas of opportunity to grow existing agency relationships and revenue
Update client on new industry trends/news, as well as internal scorpion changes
Experience:
2+ years of work experience managing accounts or clients, preferably in a digital marketing field
Bachelor`s degree - mba is a plus
Presentation building and execution
Seo & sem knowledge & strategy experience preferred
Customer service experience
Sales experience not required but helpful
Franchise experience a major plus
Qualifications:
Excellent verbal & written communication
Proficient in excel, outlook and powerpoint
Strong organizational, project and time management skills, able to address multiple projects/requests and meet tight deadlines with ownership and accountability
Customer-oriented, positive focus with a high standard of service and professionalism
Proven presentation and relationship management skills
Ability to work effectively with cross-functional teams, manage multiple priorities and deadlines, be detail-oriented and work independently as well as in groups
Ability to work and react quickly in a fast-paced environment
Rapid problem-solving and critical thinking skills
Willingness to travel long distances when needed (5% travel for this position)
Job type: full-time
Work location: multiple locations
