The `apply with seek` option will be utilized for international applicants, mainly australiaIf this does not apply to you please use the `apply` optionHuman resources shared services representative if you care, there’s a place for you here
For a career path that is both challenging and rewarding, join sedgwick’s talented team of 27,000 colleagues around the globeSedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutionsTaking care of people is at the heart of everything we doMillions of people and organizations count on sedgwick each year to take care of their needs when they face a major life event or something unexpected happensWhether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidanceOur clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their propertyAt sedgwick, caring counts®Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of othersPrimary purpose: to provide support to managers by answering questions, providing explanations, resolve issues and responding to inquiries related to colleague data, programs, policies, practices and proceduresEssential functions and responsibilities
Serves as a first-level resource for manager interactions with hr responding to inquiries in a professional, urgent and confidential manner.
Processes, troubleshoots and supports various hr transactions within manager self-service including onboarding, transfers, reorganizations, new hires, terminations, promotions and pay changes.
Provides collaborative policy interpretation and 1st level employment relations inquiry support, performance coaching and workplace complaint triaging and support.
Maintains and assists in creating knowledge and training content for hr systems, processes and procedures.
Using provided metrics, identifies trends and/or challenges and offers recommendations for improvements and script documentation.
Collaborates with and supports centers of excellence “coe’s” on general hr programs, initiatives and projects as needed.
Additional functions and responsibilities
Performs other duties as assigned.
Supports the organization`s quality program(s).
Qualifications education & licensing bachelor`s degree from an accredited college or university preferredExperience two (2) years’ experience in hris and/or using case management tools or equivalent combination of education and experience requiredExperience in a hr operations, hr generalist role, compliance, and/or a hr employment relations role preferredExperience with workday and servicenow preferredSkills & knowledge
High integrity, sound judgment and discretion regarding the handling of confidential information
Strong ability to grasp information quickly and probe effectively when required
Self-driven with a sense of ownership of work product and accountability
Excellent oral and written communication skills, including presentation skills
Pc literate, including microsoft office products
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed performance competencies
Work environment when applicable and appropriate, consideration will be given to reasonable accommodationsMental: clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines physical: computer keyboarding, travel as required auditory/visual: hearing, vision and talking the statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this descriptionThey are not intended to constitute a comprehensive list of functions, duties, or local variancesManagement retains the discretion to add or to change the duties of the position at any timeSedgwick is an equal opportunity employer and a drug-free workplace.
