Job details
Job type full-time
Full job description
Position description: if you love a high energy and fast pace environment - serco has a great opportunity for you! the benefits administrator will be on a dynamic team, supporting customers with processing their retirement pensions at our euclid, oh locationBring your expertise and collaborative skills to make an impact towards servicing our retirees.
Serco and pbgc protects the retirement security of over 35 million americans in single employer and multiemployer pension plansOur goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.
You will be part of a 40 + member team that works closely with the customer and other serco teams to deliver a wide variety of tasks related to processing of benefits administration work.
In the benefits administrator role, you will:
Performs routine entry level benefits administration and case processing activities which may include, but is not limited to: processing benefit applications, qdros, poas, and other documents; entering data into pbgc systems of record; conducting research for participant issues; supporting payment recovery and benefit payment processing activities; issuance of benefit determination letters; authorizing benefit payments; conducting quality reviews to ensure work meets quality standards; and handling complex or sensitive case processing or customer matters.
Has knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.
Ensures work is processed in a timely fashion according to the requirements of the specific business function assignment.
Communicates effectively both orally and in writing with the pbgc points of contact to provide and obtain relevant information.
Works under immediate supervision and reports to a supervisorRelies on instructions and pre-established guidelines to perform the functions of the job, which may involve using independent judgment.
Strong analytical skills.
Strong communication (written and verbal) skills required to communicate effectively with participants and potential payees
Attention to detail and strong organizational skills.
Strong customer service skills.
Self-motivated, dynamic work ethic to ensure maximum customer satisfaction is delivered.
Commitment to excellence in all work situations.
Working knowledge and experience of computer applications, including ms office, and/or business office systems.
Due to the current pandemic situation, candidates may be assigned to work remotely on a temporary basisHowever, on site work will be required at the euclid, ohio location once safety restrictions are lifted.
Qualifications: to be successful in this role, you will have:
Associates degree in related field with 2 years of related experience or three years of related experience.
2 years of relevant work experience which can include but not be limited to: employee benefit field, claims processing, billing, payroll, banking, human resources, customer service representative, quality review analysts, etc.
Must be able to obtain and/or maintain a public trust clearance.
Due to the current pandemic situation, candidates may be assigned to work remotely on a temporary basisHowever, on site work will be required at the euclid, ohio location once safety restrictions are lifted.
If you are interested in supporting and working with our pbgc team and a passionate serco team- then submit your application now for immediate considerationIt only takes a few minutes and could change your career! company overview: serco inc(serco) is the americas division of serco group, plcSerco serves every branch of the u.sMilitary, numerous u.sFederal civilian agencies, the intelligence community, the canadian government, state and local governments, and commercial clientsWe help our clients deliver vital services more efficiently while increasing the satisfaction of their end customersHeadquartered in herndon, virginia, serco americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the worldAt serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at sercoWe invite you to become part of our dynamic teamSerco is an equal opportunity employer committed to diversifying our workforce (race/ color/ sex/ sexual orientation/ gender identity/ religion/ national origin/ disability/ vets).
To review serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the hr service desk at 800-628-6458, option 1Please note, due to eeoc/ofccp compliance, serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendorAll unsolicited resumes will be considered the property of serco and will not be obligated to pay a placement or contract feeIf you are interested in becoming an approved vendor at serco, please email agencies@serco-na.com.
Covid-19 regulations: the safety, health and wellbeing of our employees, their families and the communities in which we work is important to sercoAs a federal government contractor, we comply with all customer, federal, state, provincial and local requirements regarding covid-19 regulations, including covid-19 vaccinations and testing requirementsThis means that our employees and new hires, whether working at a customer site, working remotely, or working in a serco facility, will need to adhere to applicable covid-19 requirementsThese requirements may include vaccination, attestations regarding your vaccination status and/or covid-19 testing, and you may be required to show proof of vaccination and/or negative test results as a condition of your employmentRequests for an accommodation will be reviewed and assessed under applicable laws and regulations.
